Human Resources Customer Service
Resume:
Amanda L. Thompson
adzm6d@r.postjobfree.com
LinkedIn: www.linkedin.com/in/amanda-thompson579
Concord, NC 28027
Profile
Technology Business Sales professional with skills in providing white glove professional services with effective communication, pragmatic client problem solving, and strong customer service orientation. Quick study mastering diverse software systems with strong attention paid to details, accuracy and client needs. Trusted in handling confidential information. Results oriented, focused, and dedicated to an organization’s success and best interests. Embodies a
“whatever it takes“ attitude in ensuring client satisfaction and reaching company goals successfully and ethically. Education
Bachelor of Science in Business Administration in Human Resources, Southern New Hampshire University,
(Online)
• GPA: 3.87/4.0
• President’s List-2017
• Dean’s List, 2016, 2017
• Student Member, Society for Human Resources Management, 2017 Professional Experience
Sales Executive, Spectrum Business, (Charlotte, NC) 1/2023 - Present
• Demonstrates daily client problem solving skills to help eliminate client pain points.
• Gains full understanding of the clients needs/wants and provides solutions to resolve them for the client in a simple and effective manner.
• Works effectively with multiple software systems to identify possible new lines of business, and clientele (CGS, Agent OS, GIS, Five9 Microsoft Suite).
Credit Underwriter, Conn’s Home Plus Goods Inc., (Beaumont, TX) 9/2007-3/2013
• Demonstrated credit judgment in determining customers’ line of credit, made decisions regarding credit appeals and payment terms for appliances, furniture, bedding, electronics, and computers.
• Worked effectively with Commercial Accounts that maintained a 30-day payoff on an open account up to
$100,000.
• Trained new credit hires on application details in interpretation of customer credit reports through Equifax, Transunion.
• Trained credit analysts on AS/400 computer system. Credit Analyst, Conn’s Home Plus Goods Inc. (Beaumont, TX) 9/2004-8/2007
• Responsible for decisions on credit applications in compliance with credit scoring model, and regulatory guidelines (Fair Credit Reporting Act, Equal Credit Opportunity Act)
• Managed customer credit applications up to $5K
E-Commerce/Internet Sales Representative, Conn’s Home Goods Inc. (Beaumont, TX) 9/2000-8/2004
• Met sales quotas and goals through internet sales and repeat customer sales.
• Maintained knowledge of new and existing product lines to offer to new and existing customers.
• De-escalated and effectively resolved delivery and service problems.
• Excellent follow-up and after-sales support to grow repeat clientele.
Contact this candidate