CHRIS KNODERER

*** ****** ******* ***** *****: 817-***-****

Coppell, TX 75019 Email: adzm33@r.postjobfree.com

IT Professional

Systems Administration Application & Desktop Engineering

A top-performing, goal oriented IT professional with extensive experience, complemented by strong expertise in Systems administration, systems development and application/desktop support. Demonstrated proficiency in providing Systems administration with Print Services, Active Directory, DNS, and Desktop Engineering. Expertise in performing document imaging; documenting software applications and procedures; and implementing processes to streamline Help Desk deployment. Articulate communicator, skilled in training users in application utilization and effectively collaborating with team members. My certifications: A+, MCSA, MCSE, and Public Notary.

Areas of Expertise

Systems Administration

Systems Development

Desktop Support

Printer Administration

System Archiving

Spam Filtering

Printer Administration

Documentation

User Training

Endpoint Security

Problem Solving

Windows Imaging

Technical Skills

Operating Systems: Desktop OS: Windows XP/7/8.1/10 Server OS: Windows2003/2008/2012/2016/2019

Hardware: Desktop & Laptop: HP/Dell/Lennov Printers: HP/BrotherRicoh/Canon/Zebra Servers: Dell/HP Netgear Smartphones/Tablets: iPhone,Android iPad/Android Routers/Switches: SonicWall/Linksys/Netgear

Tools: Exchange 2007/2010/2013,2016,365 AirWatch, SmartDeploy, Web JetAdmin, Solarwinds, SCCM, VMware ESX, Terminal Services, Citrix, Backup Exec, McAfee EPO, OfficeScan, RDP, Team Viewer, Connectwise, Remedy, Symantec Ghost, UltraVNC, JIRA, DOS

Networking: TCP/IP, WINS, DHCP, DNS, GPO, Azure, Active Directory, Printer Administration, Group Policy, NTFS, CAT5/6, cable and DSL modems, Cisco VPN, VOIP phones

Applications: Office 2010/2013/2016, OFFICE 365, Dynamics GP 2010, SharePoint 2010/2013, Teams, Zoom, Acrobat, Internet Explorer, Firefox, Chrome, SQL administration,

Professional Experience

Smart Start - Dekstop Support Engineer - Grapevine, TX 6/2022-1/2023

Troubleshoot and resolve complex issues in Windows 10 and HP hardware

Administation and configuring Windows 10 images with SCCM via PXE

Administration and support of Office 365

Hardware/OS refresh project from Windows 7 Pro to Windows 10 Pro

Administation of HP Thin Client Devices T620, T640, T650

Printer administration, procuring new printers from various vendors, contract negotiations

Dekstop Support Specialist - CompuCom - irving, TX 3/2020 – 6/2021

Installing and configuring computer hardware Windows 10 images with SCCM via USB Boot drive

Used Active Directory for creation for user accounts, modify GPO, cleanup of groups and OUs

Modify, test, and deploy Windows 10 images via SCCM

Deployed new Lenovo laptops, desktops, smartphones,

Hardware, software procurement and life cycle management

Provisioned, administered, and supported iPhones, iPads, Android phones and tablets

Use Teamviewer for remote support

Provide administration and support for Office 365 (Sharepoint, Exchange)

Printer Administration for Canon, HP, and Zebra barcode printers

Provide desktop support for 500 employees working remotely

Provide training for various applications and Windows 10 for employees

Desktop/systems administrator – Contractor for Immigration Customs Enforcement 3/2019 – 3/2020

Troubleshoot and resolve complex issues in Windows 10 and HP hardware

Installing and configuring computer hardware Windows 10 images with SCCM via PXE

Administration and support of Office 365

Deployed new HP laptops as part of the computer refresh project

HP Printer Administration via Web JetAdmin – including firmware updates, security settings, etc.,

Participated in on call rotations for 24/7 support coverage

(Super view Drone Services) OWNER, Coppell, TX 1/2018 - Current

Conduct aerial photography and video services for various companies

TEKSYSTEMS (Trend Micro -90 DAY CONTRACT) IRVING, TX 9/2017 – 1/2018

Customer Support Engineer 2

Support, troubleshooting, optimization of servers, clients, databases for customer issues with OfficeScan

Troubleshoot, replicate and resolve complex issues in Windows test lab environment

Removal of malware/spyware/ransomware

Repair/restore of OfficeScan database via various means: GUI, CLI, PowerShell

Support for virtual machine, VMWare, Hyper-V

Configure remote computers to update OfficeScan via VPN

Support, troubleshooting, optimization of servers, clients, databases for customer issues with OfficeScan

Worldpac, Desktop Engineer III, Flower Mound, TX 5/2016 – 7/2017

Participated with helping create Windows 10 images and deployment via SCCM

Participated in hardware/OS refresh project from Windows 7 Pro to Windows 10 Pro

Used Web JetAdmin for printer administration of printers

Provide testing, implementation, and support for Brother and Zebra wireless barcode printers

Setup and administered iPhones, iPads, and Android tablets

Experience with AirWatch mobile device management software for iPhones, iPads, Android tablets

Administration of Office 365, Sharepoint, Exchange,

Work with vendors for repairs, ordering, returns, of hardware and software

EXETER FINANCE CORPORATION, Irving, TX 4/2011 – 9/2015

Senior Desktop Support Specialist/ Application Support Specialist/Systems administrator

Test, implement, and Administer McAfee EPO with DLP, Encryption, and Antivirus modules

Helped Implement Solarwinds with Server and Application Management (SAM)

2 monitoring templates for SAS published on the Solarwinds THWACK site

Helped establish the standards for the Help Desk

Implemented COTS software as PAS

Worked with various vendors for hardware support, including printer supply/repair services

Helped, test, implement, and administer Dynamics Great Plains 2010, SAS, SharePoint 2010

Primary support of accounting department with financial software from various major Banks

VMware and Hyper-V Virtualization, configuration, and support

Experience with SCCM, Microsoft Deployment tools, create Windows images, WSUS updates including remediations

TRC STAFFING – CLIENT: IMPACT FLOORS – NETWORK ADMINISTRATOR DALLAS, TX, 1/2008 – 12/2010

Implemented COTS software as PAS

Implemented Securance email spam

Opened VPN and IT equipment at Longview, TX branch

Installed and administered Blackberry Enterprise Server 4.1.6,

Migrated from Citrix Xenapp Server to 2003 Terminal Services with NLB and Session Directory

Symantec Endpoint Protection, Small Business Edition

Installed WIFI with WPA2 encryption and MAC filtering.

Implemented IP based security camera surveillance system for 4 locations

Installation and administration of Sonicwall routers with VPN site-to-site encryption.

SQL Server 2005 administration for RFMS database software

Implementation and administration of WYSE terminals. 1200LE, S10, V90, V90LE

Installation and administration of Sonicwall routers with VPN site-to-site encryption

Implementation and support of Blackberry and Iphones Smartphones.

Mitzi Monreal is a former coworker

Education & Training

Cisco CCNA 1, Intro to Routing & Switching, Introduction to VMware VSphere 5.5, North Lake Community College

Coursework, Computer Science, Coastal Carolina Community College, GPA 4.0

Certifications

Microsoft Certified Systems Engineer (MCSE) Windows NT 4 and 2003, 2012

Microsoft Certified Systems Administrator (MCSA) Windows 2003, 2012

Microsoft Certified Professional (MCP) NT4, 2000, XP, 2003, 2012

A+ Certified Service Technician

Military service

USMC, 1992 – 1997

Contact this candidate