Operations Manager Team Member

LEATHEN (MACK) GILBERT

, *** Coyote Trial. Caddo Mills, TX. 75135

' 469-***-**** * ********@*****.***

1

Qualifications Profile

As an Operations Manager, I possess exceptional skills and extensive experience overseeing large teams of 250-290 employees for a globally recognized company. My expertise lies in various aspects of operation management, including aircraft interface, trucking operations, service/quality assurance, delivery, and pick-up. I am an expert in implementing collaborative management techniques, enabling me to successfully lead diverse teams and manage multiple workflows. I ensure that operations meet their business objectives within the budget and in a safe manner. My prime objective is to optimize operational efficiency, productivity, service, and employee morale. As a leader, I prioritize transparent and respectful communication, coaching, and constant encouragement to reduce employee turnover to the bare minimum. Over the past 25 years, I have earned numerous awards, including Bravo Zulu, Manager of the Quarter, and Courier of the Month. Additional Qualifications

§ Recruiting and Hiring

§ Training and Education

§ Team Leadership

§ Process Improvement- Quality, Process,

and Continuous Improvement

§ OHSA, DOT, TSA, and FAA Regulations

§ Transportation- Land & Air Freight

§ Logistics Management: National &

International

§ Reverse Logistics

§ Warehousing

§ Shipping

§ Truckload

§ Aviation

§ Microsoft Office

§ SharePoint

§ P&L Performance

Education

§ Associate of Business Management Degree, Tacoma Community College, Tacoma, Washington, 1992

§ United States Army- Combat Engineer, 1986-1990

Professional Experience

Fed Ex, Express, 4901 Airport Pkwy, Addison, Texas 75001 Operations Manager DGO/Station OPS/CDL December 2014-Present

§ Provide guidance and direction to all ADSA Managers as it relates to outbound operations & overall compliance.

§ Responsible for completing district suspense items (EX: EVC, PRISM reports, PAST, OLCC completion, training, Focus Market Improvement, etc.)

§ Assist engineering with the monthly operating plan for the Addison location, route evaluation, route restructure, flex zone boundaries, and staffing.

§ Manager responsibilities as delegated: Requisitions review, direct communication with Vice President/ Directors to achieve business needs, process review, modification, and implementation.

LEATHEN (MACK) GILBERT

, 204 Coyote Trial. Caddo Mills, TX. 75135

' 469-***-**** * ********@*****.***

2

§ Member of various QDM’s within the Dallas Metro District. (Ex: SAT RDL/WDL reductions, FFO compliance in Dallas Metro market.

§ Responsible for managing all leadership groups of On Deck Mgrs./Ops Lead/Ramp Agents/Loop Leaders that support inbound flight/station operations.

§ Responsible for selecting, hiring, training, and motivating 280 hourly employees, including ramp agents, handlers, drivers, etc.

§ Administer and handling of equipment utilized in the loading and unloading operation of the aircraft and ensure tight security measures are in place and followed.

§ Supervise and administration of an annual operating budget of $7.0MM-$9.0MM.

§ Ensure that all safety measures are in place in the daily performance of operations related to ramp activities.

§ Coordinate with CTV movement and flight following aircraft repair and develop alternative courses of action in the event of emergencies, poor weather, etc.

§ Accelerate ramp preparation for aircraft arrival, ensuring that scheduled crews are available to maintain and service loading/unloading processes appropriately.

§ Ensure that all necessary paperwork is in order and follows proper guidelines related to policies and procedures.

Fed Ex, Express, 5699 W. Perimeter Rd. Shreveport, Louisiana 71109 Ramp Operations Manager AGFS/CDL August 2011- December 2014

§ Execute all ramp preparation for aircraft arrival, ensuring that scheduled crews are available to maintain and service loading/unloading processes appropriately.

§ Coordinate with SHV Market Management to ensure that the market's business needs are achieved.

§ Responsible for managing a workgroup of various positions to support the SHV market.

§ Responsible for all aspects of the SHV CSM (GRC) compliance

§ ACE Feeder Audits (June 2014, November 2014)

§ Maintain RTD driver on-road performance.

§ Develop a leadership team of Ramp Agents

§ Responsible for SDR WDL/RDL performance in and out of the SHV market.

§ Maintain On-Road Performance of PUD RTD drivers.

§ Distribute information on changes to all eight stations serviced through SHVR for load plans, weather issues, and late inbound flight arrivals.

§ In-depth knowledge of the GRC CSM monitoring process as a Southeast Region MVP Audit Team member under Kerry Mason/Keith Smith.

§ Managed the checkbook monthly while negotiating and paying all contracts and invoices.

§ Oversight and handling of equipment utilized in the loading and unloading operation of the aircraft.

§ Oversight and administration of an annual operating budget of $1.0MM-$3.0MM.

§ Ensured that all safety measures were in place in the daily performance of operations related to ramp activities.

LEATHEN (MACK) GILBERT

, 204 Coyote Trial. Caddo Mills, TX. 75135

' 469-***-**** * ********@*****.***

3

Fed Ex, Express, 2824 Airport Drive, Harlingen, Texas 78550 Ramp Operations Manager DGO/STA/RAMP OPS/CDL June 2003-August 2011

§ Provide guidance and direction to all HRLR/HRLA Managers as it relates to outbound operations

& overall compliance.

§ Operating in completing district suspense items (EX: PRISM reports, PAST, OLCC completion, training, Focus Market Improvement, etc.)

§ Assist engineering with the monthly operating plan for HRLR/HRLA locations, route evaluation, route restructure, flex zone boundaries, and staffing.

§ In-depth knowledge of the GRC CSM monitoring process as a Houston Metro AOD Audit Team member.

§ Operating Manager Responsibilities as delegated: requisitions review, direct communication with Managing Directors to achieve business needs, process review, modification, and implementation.

§ Member of various QDM’s within the Rio Grande Valley.

§ Responsible for managing all leadership groups of Ramp Agents/Loop Leaders that support inbound flight/station operations.

§ Responsible for selecting, hiring, training, and motivating seventy-five hourly employees, including ramp agents, handlers, drivers, etc.

§ Oversight and handling of equipment utilized in loading and unloading aircraft operation and ensuring tight security measures are in place and followed.

§ Oversight and administration of an annual operating budget of $3.0MM-$4.0MM.

§ Ensure that all safety measures are in place in the daily performance of operations related to ramp activities.

§ Coordinate with other stations on CTV movement and flight following aircraft repair and develop alternative courses of action in the event of emergencies, poor weather, etc.

§ Oversight of ramp preparation for aircraft arrival, ensuring that scheduled crews are available to appropriately maintain and service loading/unloading processes.

§ Ensured that all safety measures were in place in the daily performance of operations related to ramp activities.

§ Coordinated with other stations on CTV movement and flight following aircraft repair and developed alternative courses of action in emergencies, poor weather, etc.

§ Oversight of ramp preparation for aircraft arrival, ensuring that scheduled crews are available to appropriately maintain and service loading/unloading processes.

§ Ensured that all necessary paperwork is in order and followed proper guidelines related to policies and procedures.

Fed Ex, Express, 4901 Airport Dr., Addison, Texas 75001 Courier February 1998- June 2003

§ Performed pickups and deliveries to customers’ locations with a focus on high levels of customer service.

§ Ensured that movement of all freight was transported safely and efficiently. LEATHEN (MACK) GILBERT

, 204 Coyote Trial. Caddo Mills, TX. 75135

' 469-***-**** * ********@*****.***

4

§ Performed shuttle functions using a non-articulated vehicle.

§ Sorted packages by service type and destination in accordance with established procedures.

§ Followed package scanning procedures and ensured each package was properly audited, weighed, and conformed to service-requested standards.

§ Followed proper safety procedures while transporting and delivering packages. Fisher Control Intl, 3200 Emerson Way, McKinney, Texas 75070 Assemble Line Team Leader June 1997-February 1998

§ Build and Test in assembling gas regulators for commercial and residential properties.

§ Assisted in training, coaching, and placement of employees on the assembly line.

§ Served as a member of the safety team.

Associated Grocers Inc. 3301 South Norfolk St. Seattle, Washington 98118 Forklift Operator/Order Selector September 1990-June 1997

§ Operated a forklift to stock and rotate products in a grocery warehouse.

§ Pulled purchase orders to be shipped to store locations. US ARMY Fort Lewis, Washington 98433

Combat Engineer/Sergeant September 1986-September 1990

§ As a Non-Commissioned Officer, I was promoted to the rank of E-5 (Sergeant), which I managed a team of fifteen soldiers in my unit.

§ Trained Special Forces and infantry soldiers on advanced combat engineering procedures to use tactical equipment and demolition.

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