Kayla Kaiser
*********@*****.*** • 586-***-****
Education
UNIVERSITY OF MICHIGAN Dearborn, MI Bachelor’s in Business Administration - Concentration: Information Systems Management GPA: 3.5
Graduation Date: December 17, 2022
Graduated with Distinction
Relevant Coursework: Database Systems III, Information Systems Development, Networking & Collaborative Computing, Digital Security, Business Application Programming
LAKESHORE HIGH SCHOOL Saint Clair Shores, MI
Experience
H&R BLOCK Saint Clair Shores, MI
Tax Specialist December 2022-Present
●Built a relationship with over 200+ clientele in first tax season alone
●Provided exceptional service and knowledge to clients
●Amassed thousands in revenue by filing complex returns and upselling numerous products
●Counseled and advised hundreds of clients in person and virtually (via phone, video, etc.) saving customers thousands
CORIANDER KITCHEN & FARM Detroit, MI
Shift Lead/Runner March 2022-Present
●Managed a floor of over 200 customers along with 5+ employees
●Built a relationship with many customers, increasing customer retention
●Provided excellent service and atmosphere
●Amassed nearly $10k in sales daily
EOS CAFE & COFFEE HOUSE Saint Clair Shores, MI
Manager/Barista March 2016-January 2020
●Served 50-80 customers daily, amassing $10-$12 per transaction
●Organizing events amounting to sales of over $3,000
●Upsold products to customers, raising sales revenue by 30% over five months
●Worked with customers to solve discrepancies, resulting in higher customer retention
●Trained and created schedules for a team of seven providing quality products and services for customers
Leadership & Activities
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS Dearborn, MI
Member April 2021-Present
Skills & Interests
●Microsoft Office Suite
Word
PowerPoint
Excel
Publisher
Project
Access
●Oracle (SQL)
●JavaScript
●Google Workspaces
Docs
Sheets
Slides
Forms
AppsScript
●HTML
City, State