Information Systems Customer Retention

Kayla Kaiser

*********@*****.*** • 586-***-****

Education

UNIVERSITY OF MICHIGAN Dearborn, MI Bachelor’s in Business Administration - Concentration: Information Systems Management GPA: 3.5

Graduation Date: December 17, 2022

Graduated with Distinction

Relevant Coursework: Database Systems III, Information Systems Development, Networking & Collaborative Computing, Digital Security, Business Application Programming

LAKESHORE HIGH SCHOOL Saint Clair Shores, MI

Experience

H&R BLOCK Saint Clair Shores, MI

Tax Specialist December 2022-Present

●Built a relationship with over 200+ clientele in first tax season alone

●Provided exceptional service and knowledge to clients

●Amassed thousands in revenue by filing complex returns and upselling numerous products

●Counseled and advised hundreds of clients in person and virtually (via phone, video, etc.) saving customers thousands

CORIANDER KITCHEN & FARM Detroit, MI

Shift Lead/Runner March 2022-Present

●Managed a floor of over 200 customers along with 5+ employees

●Built a relationship with many customers, increasing customer retention

●Provided excellent service and atmosphere

●Amassed nearly $10k in sales daily

EOS CAFE & COFFEE HOUSE Saint Clair Shores, MI

Manager/Barista March 2016-January 2020

●Served 50-80 customers daily, amassing $10-$12 per transaction

●Organizing events amounting to sales of over $3,000

●Upsold products to customers, raising sales revenue by 30% over five months

●Worked with customers to solve discrepancies, resulting in higher customer retention

●Trained and created schedules for a team of seven providing quality products and services for customers

Leadership & Activities

THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS Dearborn, MI

Member April 2021-Present

Skills & Interests

●Microsoft Office Suite

Word

PowerPoint

Excel

Publisher

Project

Access

●Oracle (SQL)

●JavaScript

●Google Workspaces

Docs

Sheets

Slides

Forms

AppsScript

●HTML

City, State

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