PK

PHALLINE KLOTH

adzlzc@r.postjobfree.com

404-***-****

Douglasville, GA 30134

[Summary]

Motivated Assistant Manager/Lead Server with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

[Skills]

Stock management

• POS systems operations

• Records maintenance

• Billing

Store opening and closing

Opening and closing procedures

• Credit and cash transactions

• Cash drawer balancing

Bank deposits

• Cash register operation

[Experience]

-Johnny's New York Style Pizza on Cascade Rd Atlanta, GA Assistant Store Manager/Lead Server 10/2013 05/2020-

•Completed frequent walk-throughs and directed team members to correct issues.

• Oversaw aspects of maintenance, inventory and daily activity management.

• Handled scheduling for store shifts to achieve adequate staffing.

•Handled complaints from customers by empathetically listening, recording details and offering solutions.

• Supervised cashiers in processing credit, debit and cash payments.

• Answered customer questions and addressed problems and complaints in person and via phone.

• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

[Education and Training]

Lithia Springs Hign School Lithia Springs, GA

High School Diploma 05/2005

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