Customer Service Human Resources
Resume:
Shana Duckworth
Arlington, TX*****
**************@*****.***
Multi skilled professional who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Builds and retains high performance. Skilled in Dispatching, Safety Management, Recruiting, and a multitude of other positions. Very eager to continue my career in the transportation industry.
Authorized to work in the US for any employer
Work Experience
Dispatch Manager/Cust Serv.
Eastwood Automotive and Towing - Garland, TX
April 2021 to Nov. 2022
• Identify priorities calls; utilize available resources effectively to meet these priorities; anticipate changes and/or problems and reallocate resources
• Manage drivers time, routes taken and performance of each call
• Coordinate the most efficient and effective driver to the same level call.
• Maintain driver locations and progress at all times while in the field.
• Bookkeeping of all payments and batch on card connect software.
• Maintain all information for every time the phone rang. Every call to be accounted for with notes on the dgweb or towbooks software
Safety Manager
SS Carrier Inc.- Dallas, TX
10-19 - 4-20
• Audit Driver's Electronic Logbooks daily and review for any HOS violations
• Communicate HOS violations and train as many times as necessary
• Recruit new drivers as needed and retain the ones we had
• Process all driver trips and hos logs
• Scheduling safety meetings/training with drivers, weekly
• Processing and maintaining Insurance and US DOT requirements.
• Responsible for scheduling safety and preventative maintenance services
• DOT enforcement of their rules and regulations
• Process all claims and accidents
• Manage all maintenance files on all equipment, trucks and trailers both.
• Assist with Dispatch when needed
• Discipline drivers as necessary, write ups, suspension, extra training or termination
Dispatcher
24 HR Wrecker, Lancaster, TX
• Take calls for service request by 3 different police departments, Sheriff's Dept., City of Dallas, & Lancaster non-emergency calls as well as numerous other clients and private customers • Use In Tow software along with Samsara software to dispatch drivers
• Manage drivers time, routes taken and performance of each call
• Identify priorities; utilize available resources effectively to meet these priorities; anticipate changes and/or problems and reallocate resources
• Make quick decisions based on simple equations or deductive reasoning
• Communicate effectively with customers and drivers provide concise inf
• Input all tickets from drivers to ensure proper payment and costs to the driver as well as billing of customers.
Dispatcher
Abbeys Wrecker Service Dallas, TX
• Take calls for service request by 3 different police departments, Sheriff's Dept., City of Dallas, & Lancaster non-emergency calls as well as numerous other clients and private customers • Use In Tow software along with Samsara software to dispatch drivers
• Manage drivers time, routes taken and performance of each call
• Identify priorities; utilize available resources effectively to meet these priorities; anticipate changes and/or problems and reallocate resources
• Make quick decisions based on simple equations or deductive reasoning
• Communicate effectively with customers and drivers provide concise info
• Input all tickets from drivers to ensure proper payment and costs to the driver as well as billing of customers.
Safety Manager
MS Trucking Inc. - Dallas, TX
April 2012 to April 2016
• Audit Driver's Electronic Logbooks daily and review for any HOS violations
• Communicate HOS violations and train as many times as necessary
• Recruit new drivers as needed and retain the ones we had
• Process all driver trips and hos logs
• Scheduling safety meetings/training with drivers, weekly
• Processing and maintaining Insurance and US DOT requirements.
• Responsible for scheduling safety and preventative maintenance services
• DOT enforcement of their rules and regulations
• Process all claims and accidents
• Manage all maintenance files on all equipment, trucks and trailers both.
• Assist with Dispatch when needed
• Discipline drivers as necessary, write ups, suspension, extra training or termination
Education
High school diploma
Mesquite High School - Arlington, TX
1991
Skills
• Conflict management
• Logistics
• Negotiation
• Recruiting
• Human Resources
• Microsoft Outlook
• Emergency Management
• Tracking (7 years)
• As400
• Training drivers
• DispatchIng
• Fmcsa and dot
• HOS Training
• Claims Processing
• Cash Handling
• Data Entry
• Drug and alcohol testing certificate for management/clearinghouse trained
• Administrative Experience
• Windows
• Computer literacy
• Customer service
• Microsoft Office
• Order entry
• Office Management
• Employee Orientation
• Safety Management
• Interviewing
• Transportation route planning
• SAP
• Logistics
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