Customer Service Representative

SUMMARY OF QUALIFICATIONS

Hard-working and dedicated administrative individual with over four years of experience working within fast-paced customer service and sales roles within the healthcare and insurance industries. Effective multitasker with strong communication skills known to be highly accountable and possess the ability to work independently and/or within a cohesive team in a deadline driven environment.

SKILLS

●Detail-oriented

●Team player

●Goal-driven

●Microsoft Office Suite

●Time management

●Sales support

●Collaborative

●Research

Records management

EXPERIENCE

Food Pantry Staff 01/2023– Present

HOPE Community Development Corporation Chicago, IL

●Properly store food in a safe and secure manner consistent with health regulations

●Stock shelves, rotate food products, and maintain product inventory

●Distribute over 100 bags of food to members in the community weekly

●Record inventory of food products and supplies

●Adhered to State of Illinois Department of Public Health and the U.S. Food and Drug Administration (FDA) Code guidelines to ensure proper food practices among staff

Member Services Customer Service Representative (CSR) 02/2022 – 11/2022

PCG Consultants Maywood, Il

●Delivered excellent customer service to members and providers, processed pending orders, disseminated information, and responded to status inquiries regarding authorizations of Current Procedural Terminology (CPT®) codes and procedures

●Checked balances on over-the-counter (OTC) cards for members; created tickets for OTC, transportation/bus cards, and ID card replacements

●Provided status updates on submitted and processes claims to members

●Recruited new members and assessed eligibility for the Brighter Beginnings Club

●Reviewed Medicheck List to determine eligibility status of individuals and members for participation in the Medical Assistance program

Jr.Sales/ Internet Sales/Verifier 08/2017 – 06/2021

Endurance Warranty Chicago, IL

●Received and responded to inbound/outbound calls from customers with extended warranty inquiries; transferred calls to appropriate departments to process all warranty sales

●Collected necessary vehicle information for review and verification; qualified customers for extended warranty policies based on review of submitted documentation

●Submitted customer vehicle documentation to underwriting department to create customer policies

●Authorized and processed customer payments, regularly sent out new/updated policies to customers

EDUCATION AND CERTIFICATIONS

Building Maintenance Service Technician 09/2002

Center for Employment Training (CET) Chicago, IL

High School Diploma 06/1993

UrbanYouth Chicago, IL

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