CURRICULUM VITAE

SARANYA M CONTACT INFO

Phone: +91-807*******

Address: No: 70, Gopal Street,

Cheyyar, Tamil Nadu, India - 604407

Email:adzluu@r.postjobfree.com

“I am seeking an opportunity to merge my initiative and enthusiasm with 2+ Years of proficiency, to add value, both to the organization and myself. To aim at expanding my horizons and developing skills in the field of Technology and to work in a dynamic environment that provides opportunities for my growth.”

AREA OF EXPERTISE

Troubleshooting technical issues

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Following up with clients to ensure the problem is resolved.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

SKILL SUMMARY

• Managerial

Analyzing, Assigning, Coordinating, Decision Making, Delegating, Evaluating, Flexibility, Implementing, Inspecting, Instructing, Motivating, Organizing, Problem Solving, Scheduling.

• Communication

Communicate Precise Information, Defining, Explaining, Interpreting Ideas, Negotiating, Presenting & effective client management.

• Leadership

Ability to learn, Adaptable, Ambition Drive, Assertive, Confident, Attention to detail, Self-Motivated, Tactful, Team Leader, Listening, Reflective, Resourceful and Guiding and Monitoring on Subordinates performance, Leading towards Goal. SYNOPSIS

EXPERIENCE

MUTHOOT FINCORP PVT.LTD (07-09-2015 to 30.12.2017) CUSTOMER SUPPORT EXECUTIVE

Managed a team of representatives offering customer support.

Overseen the customer service process.

Resolved customer complaints brought to my attention.

Created policies and procedures.

Pre-Planned the training and standardization of service deliver

Monitored the work of individual representatives and of the team.

Conducted quality assurance surveys with customers and providing feedback to the staff.

Possessed excellent product knowledge to enhance customer support.

Maintained a pleasant working environment for my team. TECHNICAL SKILLS

Excellent IT skills and good knowledge of Windows applications, including Excel and Word.

Good telephone manner and excellent communicator.

Highly organized with high level of attention to detail.

A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice.

Excellent planning and organizational skills, with an attention to detail, especially under pressure.

Excellent telephone manor.

Ability to work in a fast-paced environment.

Previous Fleet/Corporate Sales experience would be highly advantageous.

Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets.

High attention to detail.

ACADEMIC PROFILE

• B. Tech., [INFORMATION TECHNOLOGY] (2011-2015) with CGPA 7.2 from Anna University in Sriram Engineering College, Chennai.

• HSC (May 2011) with aggregate of 76% from Nellai Nadar Matric Higher Secondary School, Chennai.

• SSLC (May 2009) with aggregate of 86% from S R G D S Matriculation Hr. Sec School, Thiruvannamalai.

CORE COMPETENCIES

• Professional, growth-oriented, easy adaptive and a quick learner.

• Talented, independent, responsible, hardworking and efficient in analytical complex solving issues.

• An extrovert with very good blending capabilities.

• An absolute team player with good communication skills.

• Ability to deal with a diverse range of cultures and nationalities internationally.

• Highly competent self-motivated, hardworking with the ability to rapidly learn and apply new skills.

PERSONAL DETAILS

Name: SARANYA M Languages Known: TAMIL, ENGLISH, TELUGU Father's Name: MOORTHY G Date of Birth: 11.07.1993 Gender: FEMALE Passport Number: N2247852

Nationality: INDIAN Passport Expiry: 13.08.2025

Marital Status: MARRIED Native Place: THIRUVANNAMALAI DECLARATION

With my hard skills and soft skills finely tuned, I am fully charged to take up any challenging assignment. And I do hereby confirm that the information given is true to best of my knowledge. Place: yours faithfully,

Date:

[ M. SARANYA]

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