Customer Service Representative
Resume:
NAIROBI LUGO ROMERO
adzlu9@r.postjobfree.com
https://www.linkedin.com/in/nairobi-lugo-romero-76b768246 EDUCATION
NORTHEASTERN UNIVERSITY
Anticipated Graduation: May 2025
Undergraduate nursing major in a four year bachelor of science program EDWARD M. KENNEDY ACADEMY FOR HEALTH CAREERS
Graduated: May 2021
GPA: 4.3
● Harvard MED Science (2018-2019)
● Hinton Scholars (Harvard Medical School) (2019-2020)
● CNA training located at Hebrew Senior Life Rehabilitation Center (2019-2020) SKILLS
NURSING SKILLS: Acquired in foundations lab and simulations (Fall 2022)
• Assess temperature, blood pressure, respiration, apical and peripheral pulses, oxygen saturation, and orthostatic vital signs.
• Monitor intake and output, weigh patient on standing scale, use glucometer, and document all findings on flow sheets
• Perform patient hygiene, make an occupied and unoccupied bed, and assist with bedpan
• Administer nasogastric (NG) feedings, assist with, and support oral feedings
• Assist patient with bed mobility, transfers, ambulation, and the use of assistive devices
• Use personal protective equipment and maintain second tier isolation precautions
• Apply condom catheters, collect clean catch urine specimen, administer enemas, and test stool for occult blood
• Apply patient restraints and anti-embolic stockings
• Obtain wound culture and apply dry sterile dressing
• Administer oxygen via nasal cannula and face mask, teach patient to cough/deep breathe, and teach use of incentive spirometry/peak flow monitor
• Measurement of oxygen saturation using pulse oximetry
• Feeding a patient applying aspiration precautions
• Calculation of intake and output
AMERICAN HEART ASSOCIATION
CPR Certification for Health Care Providers
October 2022- October 2024
LANGUAGE
Fluent in Spanish
Native Speaker
Fluent in English
NAIROBI LUGO ROMERO, Resume page 2
adzlu9@r.postjobfree.com
https://www.linkedin.com/in/nairobi-lugo-romero-76b768246 WORK EXPERIENCE
BRIGHAM AND WOMEN'S HOSPITAL CARDIAC CATH LAB Boston, MA January 2023-Present
● Patient Care Associate
● Perform routine cleaning in between patients before and after use including the area, equipment, and the bed
● Prep sterile procedural tables accordingly with the appropriate tools
● Prep patient skin for sterile procedures
● Assist with putting on EKG leads, taking vital signs, comforting patients, putting on restraints, defibrillator pads, shaving, bovie pads
● Assist with safely removing IVs from patient
● Assist with transport of patient
● Worked closely with a team in the cardiac cath lab, Electrophysiology lab, and the Echocardiography department
WALGREENS PHARMACY South End, MA
December 2021-Present
● Pharmacy technician
● Fast paced environment, In charge of filling over 200 prescriptions a day, communicating with healthcare providers and health insurances, attending to customers needs at the registers while verifying patients and dispensing accordingly.
● Work closely with a team and pharmacist to complete administrative tasks such as filing vaccination documents, filing paper prescriptions, ordering medications that are needed, attending to phone calls, organizing, and writing down verbal prescriptions from providers in our voicemail box, taking count of our stock
● Compute dosages for insulins, injections, and suspensions accordingly based on the script
● Mix and compound medications accordingly
STAR MARKET Boston, MA
September 2017-August 2021
● Customer service representative
● in charge of Western Union transactions, lottery transactions, money orders, refunds, phone calls, bill payments, gift cards, check cashing, parking validation. Maintained customer relationships while problem solving any inconveniences they’ve encountered. Bagged groceries and checked customers out at the registers.
● Fast paced environment while maintaining an organized space and completing administrative tasks.
● Audited all of the registers and promptly reported anything that was off in the count and properly handled all of the money from every register. NAIROBI LUGO ROMERO, Resume page 3
adzlu9@r.postjobfree.com
https://www.linkedin.com/in/nairobi-lugo-romero-76b768246 VOLUNTEER
Hebrew Senior Life Rehabilitation Center Jamaica Plain, MA December 2019-April 2020
Completing my CNA clinical hours which included taking vital signs for patients, dressing patients, assisting them to places, feeding them, bathing them, and making beds. BeanTown Society - Jamaica Plain, MA
September 2015-March 2016
Worked with the youth of Jamaica plain and interacted with those within the community to solve different issues encountered in Boston by those underprivileged, all kinds of races, backgrounds, cultures, and sexuality.
REFERENCES AVAILABLE UPON REQUEST
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