Post Job Free

Resume

Sign in

Customer Service Data Analytics

Location:
Toronto, ON, Canada
Posted:
September 10, 2023

Contact this candidate

Resume:

SARABPREET KAUR

** ******* ********, ********, *******, L6Y2K9

Cell: 647-***-**** Email: adzlty@r.postjobfree.com

PROFILE

A highly motivated and detail-oriented professional with a strong educational background in data analytics for business and education. Possesses expertise in analyzing and interpreting data, combined with a solid foundation in education. Skilled in utilizing data-driven insights to inform decision-making and drive positive outcomes. Excellent problem-solving abilities, coupled with effective communication skills to convey complex information to diverse audiences.

HIGHLIGHTS

Strong knowledge of statistical analysis, data visualization, and predictive modeling techniques for business applications.

Experienced in utilizing tools such as Python, R, SQL, and data visualization software (e.g., Tableau, Power BI) to manipulate, analyze, and present data effectively.

Proven track record of successfully implementing data analytics projects, resulting in measurable improvements in revenue, cost savings, and customer satisfaction.

Excellent communication skills, with the ability to translate technical findings into clear and concise reports and presentations for non-technical stakeholders.

Collaborative team player, adept at working cross-functionally to understand business needs, define analytical requirements, and deliver actionable insights.

Strong problem-solving abilities, with a detail-oriented approach to data analysis, ensuring accuracy and reliability in findings.

Continuous learner, staying updated with the latest trends and advancements in data analytics and applying innovative approaches to drive business outcomes.

SKILLS

Data Analysis: Proficient in analyzing large datasets, extracting insights, and presenting findings to non-technical stakeholders.

Statistical Analysis: Solid understanding of statistical methods and their application to business problems.

Data Visualization: Skilled in using visualization tools (e.g., Tableau, Power BI) to create interactive dashboards and reports.

Programming: Proficient in languages such as Python and R, with experience in data manipulation, cleaning, and modeling.

Business Intelligence: Knowledge of data warehousing concepts and experience with business intelligence tools (e.g., SQL, Excel).

Predictive Analytics: Familiarity with predictive modeling techniques and the ability to develop models for forecasting and optimization.

Communication: Strong verbal and written communication skills, with the ability to convey complex data-driven insights to diverse audiences.

EDUCATION

High School Diploma- Sadhu Singh DAV Rural Public School

2012-2014

Science Student (Non-Medical)

Bachelor Of Science (B.Sc.- Non-Medical) – Amardeep Singh Shergill Memorial College, Mukandpur, Punjab, India

Bachelor’ Degree (2014-2017)

Concepts I’ve learned in this Program.

Programming Fundamentals (using languages like C, C++, or Python)

Data Structures and Algorithms

Computer Organization and Architecture

Calculus

Linear Algebra

Organic Chemistry

Biochemistry

Diploma In Computer Applications (D.C.A.) - Sikh National College, Banga, Punjab, India

Diploma Program (2017-2018)

Concepts I’ve Learned in this Diploma:

Computer Basics

Word Processing

Spreadsheets

Database Management

Presentation Software

Programming Basics

Cybersecurity

PowerPoint Slides

Bachelor of Education (B.Ed.)- Sai College of Education, Jadla, Punjab, India

Bachelor’s Degree (2018-2020)

I've picked up several Courses in this Program.

Educational Psychology

Curriculum and Instruction

Educational Technology

Practicum and Teaching Internships

Subject-Specific Teaching Methods

Master of Education (M.Ed.)- Rayal Bahara College of Education, Rupnagar, Punjab, India

Post- Graduation Degree (2020-2022)

Concepts I’ve Learned in this Program:

Data collection and analysis techniques.

Designing and conducting educational research studies.

Formative and summative assessment strategies.

Data collection and analysis techniques.

Formative and summative assessment strategies.

Data Analytics for Business – St. Clair College, Mississauga Campus, ONTARIO

Diploma Program (May 2022- Present)

Maintained 3.5 GPA

Concepts I've Acquired Through This Diploma:

Database Management and SQL

Database Design and Normalization

Data Wrangling and Cleaning

Predictive and Big Data Analysis

Business Intelligence and Analytics Strategy

WORK EXPERIENCE

General Labor (Sept2022-Present)

NLS

Packing order as per customer’s request.

Making order ready for shipment.

Order picking of damaged items.

Customer Service (July 2022-Aug 2022)

Pizza Planet

Ensuring every customer receives exceptional customer service.

Maintain cashier area, inventory.

Answer all the enquires over phone regarding customer’s order.

Customer Service Representative (May 2022 – July 2022)

Patrick Brown Campaign Office

Answering calls and customers for their ballots request.

Solving customers enquiries regarding vote procedures.

Keep records of all conversation in our call center database.



Contact this candidate