Corneilius John

(***) *** – ****

adzlt5@r.postjobfree.com

*** ****** ******

Brooklyn, NY 11226

SKILLS

Patience

Problem Solving

Communications

Time Management Skills

Teamwork

Interpersonal Skills

Conflict Resolution

Politeness

Upselling

Empathy

Multitasking

Computer Skills

EXPERIENCE

03/2022 – Present Customer Service Rep/Dispatcher, Figlia and Sons. – New York, NY

Maintaining a positive, empathetic, and professional attitude toward customers always.

Acknowledging and resolving customer complaints

Keeping records of customer interactions, transactions, comments, and complaints

Maintains dispatching board to ensure maximum efficient capacity of technicians.

Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software.

Maintain customer repair records using the computer database to give detailed history of the work performed at their sites

01/2019 – 02/2022 Dispatch Coordinator, B and G Mechanical Corp. – Bronx, NY

Responsible for the supervision and scheduling of technicians ensuring compliance with all codes.

Contact the nearest and soonest available technician to clients.

Taking calls and service requests from clients.

Relay billing information to our invoicing department.

08/2016 – 01/2019 Driver/Recruiter, Dash Xpress – New York, NY

Transported patients with non-life-threatening emergencies from their homes, to medical facilities, and back to their homes.

Attended conferences at different medical facilities in Brooklyn to promote company services.

Recruited and managed drivers in the Brooklyn region.

Raised patient rate usage in 2018 by 12% in the Brooklyn region.

01/2016 – 08/2016 Customer Service Rep/Insurance Agent, State Farm – Queens, NY

Respond to clients’ insurance related questions and issues.

Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.

Collect payments for policies.

File and update contact information of clients, and employees.

6/2012 – 01/2015 Security Guard/Supervisor, Security Industry Specialists– New York, NY

Overseeing the team of security personnel to ensure every security guideline, procedure, and policy is being followed.

Checking and making sure that security staff have the correct keys, badges, and radios with them.

Patrolling onsite to provide all-around security.

Allocating rotations, patrols and breaks to security staff.

Operating CCTV cameras.

6/2010 – 03/2012 Teller, Chase Bank – Brooklyn, NY

Check cashing and depositing of funds (cash, checks, money orders, etc.). Withdrawal of funds (savings and checking accounts).

Issued negotiable items (cashier checks, travelers checks, and money orders).

Collected payments for loans, mortgages, and credit cards.

Promoted Chase products to customers (credit cards, refinancing opportunities, mortgages, loans etc.).

EDUCATION

01/2012 – 06/2012 Liberal Arts Major, Kingsborough Community College

Graduated 06/2008 High School Diploma, Midwood High School

REFERENCES

Will be given upon request.

Contact this candidate