Human Resources Mental Health

Lindsey Feldman

**** ******** *****, *********, ** 21702 240-***-**** *******.*.*******@*****.***

Professional Summary

A dedicated professional skilled in human resources management, organization operations, non-profit management and case management to include:

Project management

Resource development

Event/meeting planning and coordination

Computer database management

Human resources/ personnel management

Budget development/ financial management

Ability to interact and effectively communicate with people from diverse backgrounds

Identifying appropriate mental health evaluation and treatment resources as well as coordination of services provided to youth

Case management for youth with mild to severe mental health and substance abuse challenges

Professional Experience

DIRECTOR OF HUMAN RESOURCES CAREPLUS HOME HEALTH JULY 2017 – PRESENT

· Develop and implement HR policies and procedures

·Monitor agency adherence to state and federal labor laws pertaining to home health agencies

·Develop recruitment strategy and plan to meet company needs

·Recruit, orient and hire over 200 caregivers annually

·Process over 250 applications annually, including collection of required pre-employment documents, conduct pre-employment testing, interviews, background screenings and reference checks

·Coordinate and schedule caregiver trainings online and in person including the annual skills labs for over 150 caregivers

·Maintain current caregiver certifications and documents in ClearCare and electronic personnel file, including personnel data, tax data, I9, signed policies and termination date and reason

·Maintain employee contact information in payroll system

·Assist in coordinating employee benefits including health insurance and 401K for eligible employees

·Handle and document discipline issues and terminations, create Performance Improvement Plan

·Conduct annual performance reviews for office staff

·Created a 5 star caregiver rating scale to assist in facilitating placement of caregivers

·Participate in job fairs for caregiver recruitment

·Create and implement caregiver retention and recognition plan to include parties, caregiver of the month award, and other rewards and incentives

·Responsible for reporting and monitoring unemployment and Workmen’s Compensation claims

·Participate in quality assurance reviews and evaluations of the agency’s services

LEAD CASE MANAGER LEAD4LIFE AUGUST 2014 – JANUARY 2017

·Managed the Diversion and Child in Need of Supervision programs of the Juvenile Entry Diversion Initiative (JEDI)

·Created and designed the Lead4Life Policy & Procedures and the Board of Director’s manuals

·Facilitated the revamping and enhancement of the Lead4Life website and developed marketing materials

·Developed and implemented policies and procedures for the JEDI program

·Trained and supervised the Case Managers and all JEDI program functioning

·Promoted Lead4Life in the Frederick County community to expand/enhance collaborations

·Represented Lead4Life during community meetings, trainings and seminars

·Developed, facilitated and coordinated the college student internship program

·Completed intake interviews with juvenile offenders and their families; determined need for mental health and/or substance abuse evaluations

·Made referrals to other community agencies, when appropriate

·Monitored cases by verifying juvenile’s attendance; observed and evaluated treatments and responses; advocated for needed services; obtained additional resources; intervened in crises; provided personal support

·Maintained regular contact with clients to ensure they are on track for successful completion of the program

·Collaborated with clients to create family service plans that reflect agreed upon goals and strategies for achieving them

·Coordinated with schools to provide appropriate support for Child in Need of Supervision clients

·Maintained comprehensive and concise client case files and records in computer database

·Maintained a caseload of up to 60 clients

·Adhered to strict confidentiality policies

·Completed annual and quarterly JEDI reports for submission to Frederick County Office of Children and Families (contract monitor)

·Chaired the Diversion Advisory Board

·Conducted the bi-monthly Shoplifting Abatement Class for youthful offenders

OPERATIONS MANAGER THE NONPROFIT VILLAGE OCTOBER 2009 – JULY 2014

·Developed and directed the implementation of organizational operating procedures, policies, tenant services programs and sector programs

·Researched, identified and managed resources for organization operations

·Assisted in development and implementation of strategic plans

·Assessed personnel needs and implemented relevant HR policies and procedures

·Managed all levels of customer service resulting in less than 1% turnover in tenancy

·Developed databases/ spreadsheets

·Analyzed/advised on policy changes

·Planned, developed and monitored a variety of administrative and technical activities

·Served as acting Director in the absence of the Executive Director

·Project management to include identification of resources and monitoring all aspects of projects to assure timely implementation of plans and programs

·Researched/compiled/summarized data for annual budget

·Prepared, monitored and tracked financial reports including invoices, income and expenditures

·Expanded outreach by 50% to government, community, and nonprofit sector through design, development and promotion of marketing/ informational products

·Improved networking and communication among tenants, donors and other stakeholders through database design and electronic methods

·Provided thorough orientation to new tenants

·Recruited, screened, trained, managed, and evaluated interns, volunteers and assistants from diverse backgrounds and age groups; monitored their placement with various nonprofit organizations

·Managed and monitored internal controls

MIDDLE AND HIGH SCHOOL TEACHER MONTGOMERY COUNTY PUBLIC SCHOOLS AUGUST 2005 – JUNE 2008

·Served as case manager for students with severe emotional challenges and disabilities

·Created individualized education plans (IEPs) for students; monitored their successful implementation through coordination with various service agencies; evaluated students’ progress

·Implemented school-wide structured behavior management system

·Taught World Studies, U.S. History, Modern World History, Maryland State Assessment Math Prep Class, Consumer Math, Software Applications by Design

CAREER COUNSELOR INDIANA UNIVERSITY OF PENNSYLVANIA SEPTEMBER 2001 – DECEMBER 2002

·Conducted career counseling for more than 100 students in the Major & Career Exploration Center

·Managed and coordinated career planning resource library

·Administered skill inventory and assessment tests to more than 100 students

·Provided job search resources, strategies and guidance to ensure effective utilization of available resources

Education and Training

BACHELOR OF SCIENCE IN EDUCATION INDIANA UNIVERSITY OF PENNSYLVANIA DECEMBER 2004

PROFESSIONAL TRAINING AND DEVELOPMENT

·E-Verify Certification

·Momentum w/ Hurricane Marketing Training

·Board Development -- Trawick Foundation

·Cultural Competence -- Maryland Choices

·Intro to Nonprofit Management Certificate -- Maryland Nonprofits

·Mastering QuickBooks Class Certificate -- Intuit

·First Aid/ CPR/ AED -- American Heart Association

·Navigating the GED Tests -- MD Dept. of Labor, Licensing and Regulation

·Collaborative Mentoring webinar -- MENTOR: The National Mentoring Partnership

·Mentoring Program Sustainability webinar -- MENTOR: The National Mentoring Partnership

·Reporting and Investigating Child Abuse and Neglect -- MD Department of Juvenile Services

·Mandatory Abuse Reporting online course -- CE4less

·HIPPA online course -- CE4less

·Combating Human Trafficking in Maryland -- Governor’s Office of Crime Control & Prevention

·Gang Awareness, Prevention, Intervention and Suppression -- MD Department of Juvenile Services

·Lethality Assessment Program: Intimate Partner Violence -- MD Department of Juvenile Services

·Recovery Coach Academy Certificate -- Connecticut Community for Addition Recovery

·Basic Restorative Practices -- International Institute for Restorative Practices

·Restorative Justice and Race -- The Circle of Restorative Initiatives

·Youth with Intellectual and Developmental Disabilities in Juvenile Justice webinar -- Coalition for Juvenile Justice

PROFESSIONAL MEMBERSHIPS

United in Kindness Coalition: A Community Response to Stop Bullying 2016-2017

Local Health Improvement Plan Behavioral Health Workgroup 2016-2017

Child Fatality Review (Frederick County Department of Human Resources) 2016-2017

Frederick County Chamber of Commerce 2016-2017

Local Care Team (LCT) 2016-2017

Juvenile Task Force 2014-2017

Juvenile Delinquency Policy and Prevention Board 2014-2017

Center for Nonprofit Advancement 2013-2014

Montgomery County Citizen Corps Council 2013-2014

Maryland Nonprofits 2009-2014

National Non-Profit Centers Network 2009-2014

Maryland State Education Association 2005-2009

National Education Association 2005-2009

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