Michael Thomas

VOICE NETWORK SPECIALIST - ALLSTREAM

** ****** ***, *** **** - Toronto, ON

adzlo6@r.postjobfree.com - 416-***-****

I am knowledgeable in the area of computer languages such as hardware and software operating systems and applications. Committed to professional ethics, excellence, life long learning, creativity and innovation. WORK EXPERIENCE

VOICE NETWORK SPECIALIST

ALLSTREAM - December 1999 to Present

Duties and Responsibilities

Initial acceptance of trouble reports

Interface with customers and internal staff

Responsible for testing closing and or/routing for internal dispatch and or external dispatch to field service contractor

Understanding of all line features associated with the DMS 500/DMS 250 such as Servord activation PSTN.CW, CF.3WC.CCW, CFB, CFDA, DGT ATM, ADSL, and DSL Frame Relay T1 and PRI testing Through understanding of Octel Voice mail activation resetting passwords via resetting mailbox to DN. Post lines in MAPCI to check for capacitance and resistance on lines and associated line cards Test Technician

Optel Communications Corporation - June 1997 to December 1999 Duties: Responsible for surveillance control and management of Optel's voice and data transport network. I am also responsible for changes made to the DMS 500's switching, transport and network infastructure. When testing, I am responsible for posting lines in Mapci to check for capacitance call from interswitch/ intraswitch run as well as conducting diagnostic tests on the lines and the associated line cards. In closing, I also participated in Optels substantial migration project (from ILEC-Bell Canada to Optel.) By porting numbers in NPAC, testing in PG+ and confirmation of loop installations while reviewing the ECCKT number records. I am also very proficient with the Octel voicemail system.

Operator

ROGERS SHARED SERVICES - January 1997 to June 1997 Duties: Responsible for initializing tapes logging tapes into the system and monitoring batch flows and restarts. Operator

ROGERS SHARED SERVICES - December 1996 to January 1997 1

Duties: Perform automated batch processing including job restarts, batch amends monitor, test batch flows, schedules and run full recoveries.

Computer Operator

CANADIAN PACIFIC RAILWAYS LIMITED - January 1996 to December 1996 1 (Contract Position)

Duties: Responsible for the proper and timely processing of the company payroll System and any printing or payroll edits required for a large portion of the C.P. rail staff. This involved detailed system tracking to make sure that all Deductions were accurate and properly reported. This would ensure that Varied Engineering and Trainmen were paid on time and that all the Proper deductions were made. Field Technician

CAMNET COMMUNICATIONS - Toronto, ON - October 1994 to December 1995 Duties: Installation of Mitel Dialers, installation of telephone jacks, harmonics, also rewired Bell phone lines and reprogrammed specialized network access equipment while interfacing with customers via telephone for the purpose of remotely gaining access to the clients' software. Network Access Controller/Programmer

SPRINT CANADA - Toronto, ON - June 1992 to September 1994 Duties: Dealt with field technicians and customers to migrate 7,000 customers to Sprint's long distance network. Identified clients subscribed services and re-Programmed customers' telecommunications hardware. Trained on the Micro-phone plus 2.0 software package which is used to program the Mitel smart one Dialers. EDUCATION

Certificate in Data Processing Concepts MS DOS, Lotus CDI COLLEGE OF TECHNOLOGY - Toronto, ON

1988 to 1989

ADDITIONAL INFORMATION

TECHNICAL SKILLS

Roscoe, SAR3, Radar, Merlin, JCL, MS-DOS, Microphone Plus, Lotus d Base, IBM 3090, Storagetek 5000 Printers, Storagetek 4674 Disk Drives, 3480 Disk Drives and 3228 Tape Drives. IBM 4381, ES 9000, MVS/ XA, DOSE/VSE, VM/CMS, POWER, CICS, JES2, TSO2, TMS, CA-1, WINDOWS 3.1., TBS/TMS, Servord, Remedy, CMS, Excel.

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