OSAMA WASEEM

201-***-**** - adzldc@r.postjobfree.com

Skills

OS/Tools: Windows 10/11, Apple iOS, MS Endpoint Manager, O365, VPN, SCCM, Active Directory, MS Azure, MS Intune, Adobe Creative Cloud, MS Office, MS Teams, Zoom, ServiceNow, ConnectWise, Salesforce, MS SharePoint, Bloomberg, Remote Desktop, Powershell, VMware, Basic SQL, Citrix, Symantec Ghost, JamF

Hardware: Laptops, Desktops and Printers; Peripherals, Macbooks, iPhones, Androids, AV equipment

Work History

MDM Engineer/Executive Support 05/2023 – 08/2023

Rothschild & Co – New York, NY (Contract)

Configured mobile devices within JamF

Proactively maintained and configured devices (laptops, tablets, mobile phones), which are primarily Apple & Windows

A\V Support for MS Teams, Webex, and Zoom.

Provided white glove support to C-Level Executives

Imaged laptop using SCCM for on-boarding, temp, and replacement requests

Managed Mobile device rollout project nation wide

IT Consultant 04/2023 to 05/2023

Willkie Farr & Gallagher – New York, NY (Contract)

Provided executive support and timely phone support to all partners and executives within SLA parameters.

A\V Support for MS Teams, Webex, and Zoom.

Assisted end users with hardware and software issues

Imaged laptop using SCCM for on-boarding, temp, and replacement requests

Provided remote support and provided travel support per executive request

Lead Executive Support 05/2022 to 02/2023

Investcorp – New York, NY

Assisted IT Manager with various projects such as "Windows Hello For Business" and W11 Migration.

Improved on-boarding process by implementing new-hire documentation

Provided system administration using Active Directory, MS Intune, and O365 to manage user accounts, email, and file shares.

Worked as a liaison between traders and analysts with various trading platforms including Bloomberg to integrate their services with the firm.

Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Executive Support 08/2021 to 05/2022

ARCH INSURANCE GROUP INC – NJ (Contract)

Regulated overall health of all AV equipment which consists of fully reviewing all AV equipment, hardware, service visits and suggests necessary recommendations/upgrades;

Installed, supported, and maintained PC applications in a Azure environment. Software includes Operating Systems, Endpoint Security, Office 365, VPN, SCCM and various proprietary software's.

Provided white glove support to Executive/VIP teams and their EA's.

Managed technology needs for Executives & VIP personnel via telephone/video calls, video conferences and in-person appointments.

Delivered personalized at-home support to executives

VIP Executive Engineer 11/2019 to 07/2021

Unilever – Englewood Cliffs, NJ

Proactively engaged with executive team to stay ahead of business needs and opportunities to deliver world class service

Provided support for software: SAP 500/550, Adobe, MS Office, MS Teams Assisted VIPs in global conferences via Zoom

Installed, maintained, troubleshot and repaired PCs: Windows and iOS Logging incidents on ticketing system: Remedied and ServiceNow Imaged windows and managed MacBooks on JAMF

Configured SSO for users: i.e Okta, RSA, and Microsoft Authenticator Onboarding and Off-boarding users, collecting equipment and disabling SSO, and any devices on MDM (Intune)

Access Engineer 06/2019 to 08/2019

Sony Music Entertainment Inc. – New York, NY (Contract)

Onboarded and Off-boarded users, collected equipment and disabling SSO, and any devices on MDM

Monitored team to follow SLA because of quarterly audit Intermediate understanding of the TCP/IP network stack Basic understanding of Cloud-based products

Created/Provisioned accounts in: Active Directory, Office 365, SAP: delete access- CDS, Citrix, PRS, Oracle, Hyperion

Managed patch management and new system installations for Windows servers and desktops.

Client Service Executive 10/2018 to 04/2019

Richard Fleischman & Associates Inc – New York, NY (Contract)

Developed and maintained existing client relationship and developed new client relationships

Assisted sys admin and Net Eng with projects Directed development of client-customized solutions

Trained and supported end-users with software, hardware and network standards and use processes

Support, implemented, and managed desktop software patching and installation

Configured Cisco Routers

Managed office supplies, vendors, organization and upkeep

Desktop Support Lead 05/2017 to 06/2018

Bergen Logistics – North Bergen, NJ

Identified and solved technical issues with variety of diagnostic tools Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues

Restored data, operating systems, files, documents and drivers

Trained both internal and off-site users in repairing and resolving recurring issues

Traveled up to 60 miles to meet customers on location to handle hardware and software issues

Repaired and replaced hardware, including desktops, printers, servers, cameras and DVRs

Service Desk Analyst 02/2016 to 11/2016

Allscripts – Melville, NY (Contract)

Installed software, modified and repaired hardware and resolved technical issues

Provided advanced level IT support to non-technical personnel within business parameters

Managed call flow and responded to technical support needs of customers Evaluated and responded to incoming sales leads and requests for technical support assistance

Resolved customer issues in clear, courteous and straightforward manner Researched, troubleshot and resolved complex problems independently Worked closely with team members to meet or exceed all customer service requirements

Fugitive Recovery Agent 02/2014 to 12/2015

Aaron Bail Bonds – Fairfield, NJ (Contract)

Reviewed each case and conducting further investigation Complied with local laws and regulations, and conducted surveillance

Filed paperwork and paid bonds to court, providing prompt jail release for defendants.

Located, apprehended and returned suspects to court or jail after missed court appearances.

Assessed defendants' background and to repay bail bonds.

Reported suspicious activities and persons to law enforcement.

Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Education

Information Technology - Bachelors

New Jersey Institute of Technology - Newark, NJ

Expected in 05/2024

Associate of Science 05/2014

Bergen Community College - Paramus, NJ

Dean's List 2014

Google Project Management Certification - Project Management

Google Schools - Online

Salesforce Admin

Trailhead - Online

Security Plus Certification

Comptia - Online

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