Customer Service Data Entry
Resume:
WENDY
BOSTON
*********@*****.***
Franklin Tennessee
SKILLS
Microsoft Office
Dynamics 365
MS Teams
SAP Concur
UKG
Data Entry 60 wpm
Project Management
Estimating
Vendor Relationship Building
Conflict Resolution
Quality Control
Patient Empathetic
Volunteer
VETERANS AFFAIRS CLINIC
PROFESSIONAL SUMMARY
● Customer service professional with 10+ years of experience working in high stress positions managing inbound/outbound calls and client facing customer service.
● Positions held in healthcare, advertising and public relations, Digital Media Production
● Successful in adapting skills to new positions, quickly learned industry specific software
● Ensured federal government compliance while training customers enrolled in a federally funded program under the Americans with Disabilities Act. SORENSON COMMUNICATIONS Field Trainer Customer Service Coordinator Nashville, TN 2021-2023 Remote Position
● Qualified and trained hearing impaired customers to use captioning phone system
● Trained to provide courteous over the phone technical support for troubleshooting and routine issues with bluetooth options and wireless connectivity for hearing devices
● Assisted customers with download of OLELO captioning App for hearing impaired
● On-site training included assisted living and retirement communities, private homes
● Scheduled quality care visits to address customer issues or complaints
● Assisted Outreach Specialist with generating leads, converted leads to appointments
● Managed daily schedule, customer account information and inventory in Dynamics 365 DAN BLACK STUDIOS Broadcast and Digital Media Production Production Coordinator Montgomery AL 2012-2019
● Managed video pre-production planning and logistics
● Coordinated travel, accommodations and required paperwork for crew/talent
● Managed production office fielding inbound/outbound calls BESTLIFE SENIOR CARE Customer Care Coordinator
Montgomery, AL 2008-2012 Remote Position
● Assisted families in arranging and managing in home care
● Recruited, trained and managed caregivers for 24/7 assignments
● Provided transportation and accompaniment for healthcare appointments, hospitalizations and rehabilitation facility admission / discharge
● Fielded inbound/outbound calls managing scheduling and customer inquiries
● Generated leads through demographic specific marketing WENDY
BOSTON
*********@*****.***
Franklin Tennessee
COPPERWING DESIGN Creative Services Production Manager Montgomery AL 2004-2007
● Managed workflow of copywriting and art department assuring production team had elements needed to complete projects on time.
● Monitored projects and updated status in scheduling software, communicated with account managers and creative director daily, generated progress reports
● Submitted project specifications to printers, vendors for estimating
● Casting for television, radio and print, coordinated photo and video shoots
● Managed printing projects, press proof approval and delivery
● Reduced production costs by implementing procedures that minimized errors
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