Customer Care Front Desk

CURRICULUM VITAE

BIOGRAPHIC DATA

Name: Andebesa Anne

Date of Birth: 28th August 1991

Nationality: Ugandan

Sex: Female

Marital Status: Married

Address: Seguku katale Kampala

Telephone: 077******* 070*******

Email: **********@*****.***

EDUCATION BACKGROUND

Year Institution Qualification

2012-2015 Makerere University Business School Degree in

Tourism and Travel

2019-2020 Makerere University Certificate in

Computer Application

2010-2011 Standard High School U.A.C.E

2005-2009 Immaculate Heart Girls School U.C.E

1997-2004 Rukungiri Universal Primary School P.L.E

INTERPERSONAL SKILLS AND COMPETENCES

Strong communication, influencing, interpersonal skills and ability to communicate effectively with diverse populations

I have developed principles and processes for providing customer and personal services. This includes customer needs, assessment, meeting quality standards for services and evaluation of customer satisfaction

Good at challenging tasks and result oriented which helps in achieving set organisational goals and objectives.

Excellent team player, possessing good supervisory and leadership skills which can be applied under minimum supervision.

Strong ability to mobilise, train and sensitisation groups and individuals so as to grow and develop business for the institution.

Ready and willing to work anywhere and am also good at job rotation.

Proficiency in computer systems and applications, including Microsoft office (Excel, Word, Access and Power Point Networking)

LANGUAGES SPOKEN

English. well spoken and written

Runyakitara. well spoken and written

Germany. fairly spoken

Luganda. Well spoken and written

WORK EXPERIENCE

Year: 2013-2014

ROLES & SKILLS PLACE

Tour guiding

Tour and travel consultant. Afri-Frontiers Tours and Travel (Entebbe)

Web site designing

Administrative skills

Customer care services

Organizing tour packages.

Marketing skills Teens and Tots Tours and Travel Company

Banking skills

Taking part in catering

Office administration roles

Participating in different tours and travel operation.

Heading transport teams.

Hotel bookings and reservation for tourists and tour guides.

Year: 2015- 2016 (Bombo)

SKILLS PLACE POSITION

1. Administrative skills General Officers Mess Administrator

Bombo Barracks

Roles

To understand general concepts of Administration

To enhance the office staff ‘s ability to manage and organize office effectively and professionally

To File in the proper way and filing standard

Develop an appropriate office management strategy

Able to develop administrative procedures

Year: 2017 to 2018 (Kampala)

SKILLS PLACE POSTION

2. Finance & Nyangaoburofa Accountant.

Management Skills Enterprises

Roles

Making transactions

Customer care services.

Training new members & Marketing the company.

Balancing and records & Making payment.

Safe keeping of essential files and data of employee.

Making payments for example cash in & out flows in the company

Year: 2019 to 2020 (Kampala)

SKILLS PLACE POSTION

3. Computer & Nyangaoburofa Manager

Secretarial skills Enterprises

Roles

Organizing employees’ weekly & monthly meetings.

Preparing employees’ duty Rota.

Solving conflicts that arise among the employees

Supervising the activities and employees in the company.

Typing, Scanning, Printing and Photocopying company’s reports and other confidential documents.

Micro soft word & Micro soft access

Micro soft excel & Power point

Training the new Members & Sending reports

OTHER RESPONSIBILITIES

Researcher at Makererre University Under Food and Nutrition (2019)

I was involved in census activity as population interview (2016)

Culture and Environment representative Makerere University Business School (2013).

Scripture union leader Immaculate Heart Girls High School (2003-2004)

Chair Person Focolare Club Immaculate Heart Girls School(2009)

REFEREES

1. Mr. Mukundane Michael

Pr.Senior Blood Recruiter

Nakasero-Blood Bank

P.O. Box

Kampala-Uganda

Tel: 077*******

2. Mr. Bwambale David

Partener Tropical Law Advocates

P.O. Box 6524

Workers House

Kampala -Uganda

Tel: 077*******

3. Ms.Aronde Sarah

Front Desk Department

Balton Uganda Ltd

Po Box 852,

Mukwano Road, Industrial Area

Kampala-Uganda

Tel: 077*******

DECLARATION

I, Hereby declare that the information provided certify that, this data correctly describe me, my qualifications and my experience.

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