*/**, ********* ******,

Mappedu Post,

East – Tambaram,

Chennai – 600126.

Mobile No : +91-956-***-****

EMAIL ID: adzl6x@r.postjobfree.com

T.V.KARTHIKEYAN

OBJECTIVE My objectives is to determine with business prospective and be a part of the team where I can contribute my efficiency and exhibit my potentiality for growth.

PROFESSIONAL

SUMMARY

Process stability with an experience of 10 years in KPO and BPO. I am a proficient in Operational as lead excellence to ensure process stability by monitoring and ensuring compliance to the SLA’s and LOB’s agreed. Throughout my tenure, I have been working with mortgage industry along with that some equipped knowledge in insurance clients and different work cultures which have helped me in providing knowledge.

SPECIALITIES Process training in insurance and home loan

Certified to conduct classroom training and facilitation

Team management

Client management

Operational Excellence

Planning & preparing content for training

New joiner’s transition management

No Comprise on Quality.

JOB EXPERIENCES 1. SR ANALYST FIRST SOURCE SOLUTION LIMITED FROM OCT 2019 TO TILL PRESENT.

2. CONSULTANT FOR MORTGAGE SUTHERLAND GLOBAL

SERVICES PVT LTD CHENNAI SEP 2013 – SEP 2019

3. PROCESS TRAINER FOR BFSI MPHASIS INDIA PVT

LTD JUNE 13 – SEP 14.

4. PROCESS TRAINER FOR INSURANCE SUTHERLAND

GLOBAL SERVICES PVT CHENNAI AUG 11 – JUNE 13

5. PROCESS TRAINER FOR VOICE DOMESTIC

FIRSTSOURCE SOLUTION PVT LTD JUNE 09 – AUG 11

6. TAFE Ltd: 1999 - 2005, Executive Officer Depot Operation EDUCATION MA ECONOMICS

GRADUATE IN ECONOMICS

CERTIFIED ON DISCOVER TRAINING PROGRAM

(TRAINING DELIVERY AND FACILITATION SKILLS)

TRAINED ON OPERATIONAL EXCELLENCE

EFFECTIVE COMMUNICATION SKILLS

ASSISTIVE BUSINESS WRITING

‘Y’ BELT TRAINING

PERSONAL DETAILS DATE OF BIRTH : 11th JUNE 1972

FATHER’S NAME: A V THYAGARAJAN

CITIZEN: INDIAN

MARITAL STATUS: SINGLE

POSTIVIES POSITIVE ATTITUDE

PASSIONATE TO WORK, LEARN NEW AND GROOM

WITH INNOVATIVE THOUGTS

PLACE : SIGNATURE OF THE CANDIDATE

DATE :