Medical Assistant Customer Service
Resume:
Barbara De Leon
Excellent Customer Service Rep with 20+ years experience, outgoing Medical Assistant with 7+ years experience and very compassionate at what I do. Open to new opportunities. Spring, TX 77386
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Leader
Walgreens - Shenandoah, TX
July 2022 to Present
Helping customers finding items that they are liking for, helping in the pharmacy when they are backed up, customer service, working photo lab, counting down registers at the end of shift, making sure the store is locked up and looking the best each night, stocking shelves, receiving shipments. Delivery Driver
Instacart - Spring, TX
March 2020 to Present
Personal shopper, delivery driver
Caregiver for Elderly
All Around Care - The Woodlands, TX
May 2021 to May 2023
Caring for a client that has dementia and a fall risk Sales Associate
7-Eleven - Spring, TX
May 2021 to October 2021
Cashier
Stocking
Cleaning
Medical Assistant/ patient care assistant
Texas Children's Hospital - Houston, TX
October 2015 to May 2021
Vitals, intake and output, sitting for psychiatric patients, admit patients, discharging patients, glucose testing, welcoming parents and patients to our unit, answering telephones, and ordering nourishment, EKGs and POCT, recording refrigerators with temps. Medical Assistant
Texas Pain Solutions/ Integra Medical Clinic - Houston, TX April 2013 to October 2015
Responsibilities
checking in patients, collecting co-pays, answering multiple phone lines, scheduling patients, verifying insurance for 60-70 patients per day( using gateway, uhc online, thmp, navinet, availity, chc and may more systems on line), prior authorizations for medications, scanning and uploading medical records, electronic medical records, medical records (from different doctors offices to subpoena from attorney's). Medical Assistant
Family health and Wellness center - Houston, TX
October 2012 to April 2013
Triage, Electronic medical records, urinalysis, pregnancy testing, scheduling, injections, vision testing, answering multi phone system, scanning, uploading, obtaining medical records, referring pts out, new born screening.
Medical Assistant Externship
Kids Haven Pediatrics - Houston, TX
August 2012 to October 2012
Triage, vitals, blood draw, collecting specimens, EKGs, urinalysis, scheduling appointments, verifying insurance.
Certified Nursing Assistant
Westbury Nursing Home - Houston, TX
December 2001 to March 2005
Responsibilities
assisted in feeding, bathing, and daily living for my patients. did daily adl forms for all my patients as well. Education
Certifcate/ Diploma in Medical assistant
Everest institute - Houston, TX
2012 to 2012
High School diploma in all
James Madison High School - Houston, TX
1997 to 2001
Skills
• CNA (10+ years)
• EKG (10+ years)
• CPR (7 years)
• Medical Records (10+ years)
• Receptionist (10+ years)
• Epic (6 years)
• Vital Signs (10+ years)
• Filing (10+ years)
• Microsoft Word (10+ years)
• Customer Service Skills (10+ years)
• Insurance Verification (10+ years)
• Medical Records (10+ years)
• Prior Auths for medications (7 years)
• EMR Systems
• Triage
• Laboratory Experience
• Medical Office Experience
• Experience Administering Injections
• Medical Scheduling
• Microsoft Excel
• English
• eClinicalWorks
• ICD-10
• CPT coding
• Patient Care
• Computer Skills
• Clerical Experience
• Phlebotomy
• Time management
• Customer service
• Medical terminology
• Phone etiquette
• Typing
• Microsoft Office
• Driving
• Medical receptionist
• 10 key calculator
• Data entry
• Supervising experience
• Leadership
• Delivery driver experience (10+ years)
• Driving (10+ years)
• Retail sales
• Patient monitoring
• Restaurant experience
• Store management
Certifications and Licenses
CPR Certificate
October 2012 to Present
Includes bls
Medical Assistant Diploma
October 2012 to Present
CPR
TABC/Server
May 2021 to May 2023
Certificate #: 8555457
Driver's License
Food Handler Certification
Non-CDL Class C
Assessments
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Protecting patient privacy — Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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