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Medical Assistant Customer Service

Location:
Spring, TX
Posted:
September 11, 2023

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Resume:

Barbara De Leon

Excellent Customer Service Rep with 20+ years experience, outgoing Medical Assistant with 7+ years experience and very compassionate at what I do. Open to new opportunities. Spring, TX 77386

adzl64@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Shift Leader

Walgreens - Shenandoah, TX

July 2022 to Present

Helping customers finding items that they are liking for, helping in the pharmacy when they are backed up, customer service, working photo lab, counting down registers at the end of shift, making sure the store is locked up and looking the best each night, stocking shelves, receiving shipments. Delivery Driver

Instacart - Spring, TX

March 2020 to Present

Personal shopper, delivery driver

Caregiver for Elderly

All Around Care - The Woodlands, TX

May 2021 to May 2023

Caring for a client that has dementia and a fall risk Sales Associate

7-Eleven - Spring, TX

May 2021 to October 2021

Cashier

Stocking

Cleaning

Medical Assistant/ patient care assistant

Texas Children's Hospital - Houston, TX

October 2015 to May 2021

Vitals, intake and output, sitting for psychiatric patients, admit patients, discharging patients, glucose testing, welcoming parents and patients to our unit, answering telephones, and ordering nourishment, EKGs and POCT, recording refrigerators with temps. Medical Assistant

Texas Pain Solutions/ Integra Medical Clinic - Houston, TX April 2013 to October 2015

Responsibilities

checking in patients, collecting co-pays, answering multiple phone lines, scheduling patients, verifying insurance for 60-70 patients per day( using gateway, uhc online, thmp, navinet, availity, chc and may more systems on line), prior authorizations for medications, scanning and uploading medical records, electronic medical records, medical records (from different doctors offices to subpoena from attorney's). Medical Assistant

Family health and Wellness center - Houston, TX

October 2012 to April 2013

Triage, Electronic medical records, urinalysis, pregnancy testing, scheduling, injections, vision testing, answering multi phone system, scanning, uploading, obtaining medical records, referring pts out, new born screening.

Medical Assistant Externship

Kids Haven Pediatrics - Houston, TX

August 2012 to October 2012

Triage, vitals, blood draw, collecting specimens, EKGs, urinalysis, scheduling appointments, verifying insurance.

Certified Nursing Assistant

Westbury Nursing Home - Houston, TX

December 2001 to March 2005

Responsibilities

assisted in feeding, bathing, and daily living for my patients. did daily adl forms for all my patients as well. Education

Certifcate/ Diploma in Medical assistant

Everest institute - Houston, TX

2012 to 2012

High School diploma in all

James Madison High School - Houston, TX

1997 to 2001

Skills

• CNA (10+ years)

• EKG (10+ years)

• CPR (7 years)

• Medical Records (10+ years)

• Receptionist (10+ years)

• Epic (6 years)

• Vital Signs (10+ years)

• Filing (10+ years)

• Microsoft Word (10+ years)

• Customer Service Skills (10+ years)

• Insurance Verification (10+ years)

• Medical Records (10+ years)

• Prior Auths for medications (7 years)

• EMR Systems

• Triage

• Laboratory Experience

• Medical Office Experience

• Experience Administering Injections

• Medical Scheduling

• Microsoft Excel

• English

• eClinicalWorks

• ICD-10

• CPT coding

• Patient Care

• Computer Skills

• Clerical Experience

• Phlebotomy

• Time management

• Customer service

• Medical terminology

• Phone etiquette

• Typing

• Microsoft Office

• Driving

• Medical receptionist

• 10 key calculator

• Data entry

• Supervising experience

• Leadership

• Delivery driver experience (10+ years)

• Driving (10+ years)

• Retail sales

• Patient monitoring

• Restaurant experience

• Store management

Certifications and Licenses

CPR Certificate

October 2012 to Present

Includes bls

Medical Assistant Diploma

October 2012 to Present

CPR

TABC/Server

May 2021 to May 2023

Certificate #: 8555457

Driver's License

Food Handler Certification

Non-CDL Class C

Assessments

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

September 2020

Level of motivation and discipline applied toward work Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Protecting patient privacy — Proficient

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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