Objective

To obtain a position that will allow me to utilize my skills, human resource related skills and resources in the area of development and training to be a productive asset to your company.

Experience

Service Center Representative March 2023 - present

Sedgwick Claims Management Services, Inc

Act as primary liason with callers; follows client specifications in assiting with questions and solving problems related to the claims application and servicing processes.

Educates and informs the customer via multiple communication channels about documentation requires to process a claim, required time frames, payment information, and claim status.

Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Medical Secretary May 2018 – Feb 2023

Functional Independence HomeCare

Schedule over 60 clinicians to go into patients home to assist with nursing, physical therapy, occupational therapy and HHA’s.

Assist with answering the telephones.

Daily spreadsheets for clinicians schedule.

Case Manager/Healthcare Enrollment Manager March 2008- Feb 2017

HomeChoice Private Duty Memphis, TN

Data Entry- Allscripts and PCMS Data System

Collaborate with companies such as Amerigroup, Americhoice, BlueCare, Medicaid Waiver Program and Bankers Life Insurance for authorizations for patient services Healthcare Wellness Services

Ensure company obtains authorizations for patient services, prepare billing, claims, run passport on all clients, order office supplies, and data entry of medical records and patient information

Skills

Managerial and Human Resource Skills, Data Progress/Data Entry, Computer Process/Window Proficient, Medical Terminology

Education

Ashford University Clinton, IA

BA, Organizational Management – June 2009

Eastside High School Cleveland, MS High School Diploma- May 1986

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