Customer Service Business Development
Resume:
CECIL HARRIS GRIFFITH III
cecil.griffith@gmail.com
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Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill Operation Management role on your team.
Career Objective
S k i l l s
Knowledge of Agile Contract Negotiation
Business Development Operational Excellence
Staff Training Strategic Planning
Remote Team Management Account Management
Raising Capital Quality Control Planning
Deployment Management
PRESIDENT/CEO/BUSINESS ENTREPRENEUR – INSURANCE AGENT FARMERS INSURANCE GROUP FRANCHISE
Jan 2014 - Present
E x p e r i e n c e
Manage day to day office operations, budgets, business plans, and staffing strategies Acquire all applicable state and federal licenses for property and casualty insurance Invest liquid capital into the business to cover operational expenses As business owner and financial manager develop, implement, and oversee financial strategies for the company
Meet with individual clients to review their finances and budgets and choose insurance and credit products to appropriately invest their money
Advise the public sector on insurance policies and tax regulations to best set financial goals for current and future needs
Evaluate and create reports and monitor larger financial trends and changes based on data and develop strategies to put those changes into place
Analyze collected data to prepare reports such as profit-and-loss statements, periodic financial reports, and cash-flow sheets, and possible areas of improvement for the business and for clients Create individual client records to monitor insurance and investment needs Make sure that an organization's plans don't go over their budget, monitor spending, and collect data to help estimate future expenses
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OPERATIONS AND SALES - ASSOCIATE
DISTRIBUTION INTERNATIONAL — Cheverly, Maryland
Oct 2012 - Jan 2014
BUSINESS OWNER
C&T CABLE — District Heights, Maryland
Nov 2001 - Oct 2012
US
Draft potential investment plans to help increase the wealth of clients; Study a company's current and past financial performance to determine its overall worth and risk Collaborate with insurance underwriters to adapt policies Develop marketing strategies on how to attract new accounts Participate in continuing education programs in both insurance, sales, and building financial portfolios Implemented corrective action plans to solve organizational and departmental problems. Prepared responses to government agencies regarding specific regulations or policies affecting organization. Prepared and presented business and operational reports to inform stakeholders. Provided mentorship opportunities for employees at all levels of the organization. Leveraged technology expertise to streamline processes and improve operational efficiencies. Interpreted and enforced policies and regulations to maintain alignment with corporate objectives. Negotiated and structured mutual benefit agreements with new partners. Gave presentations at meetings and conventions to promote services and offerings. Negotiated and approved contracts with suppliers and distributors. Directed and coordinated financial and budget operations to maximize investments and increase efficiency. Directed or conducted studies or researched on issues affecting areas of responsibility. Implemented budgetary control systems to support cost-reduction and budget adherence. Organized and approved promotional campaigns.
Implemented community outreach strategies, enhancing goodwill with public. Managed and coordinated multiple projects while ensuring timely completion. Identified ways to improve efficiency in operations and implemented process changes. Worked with coworkers to complete tasks.
Implemented customer service initiatives that improved client satisfaction ratings by 20%. Recommended, select, and help locate and obtained merchandise based on customer needs and desires. Monitored competitor activity in order to proactively respond with counter-strategies that protected market share.
Managed daily activities of the sales operations team, including setting goals and objectives. Maintained records related to sales.
Established relationships with vendors and suppliers to ensure timely delivery of products and services. Liaised with IT teams on various technical initiatives related to improving operational efficiencies. Watched for and recognized security risks and thefts. Coordinated communications between senior leadership, customers, vendors, partners. regarding operational matters.
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SMALL BUSINESS OWNER
C&T LOGISTICS — Upper Marlboro, Maryland
Jan 1997 - Nov 2001
Submitted project deliverables to clients, ensured adherence to quality standards. Produced and distributed project documents.
Evaluated data and conducted ROI analyses to measure success of projects and programs. Facilitated brainstorming sessions to generate new ideas for improving processes. Requested and reviewed project updates to meet deadlines. Recruited and hired project personnel.
Documented project requirements, processes, and procedures. Identified potential risks to develop contingency plans. Reviewed project proposals to determine feasibility. Assigned tasks to appropriate resources within company. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Reviewed financial statements, sales reports, and other performance data to measure productivity. Utilized data analytics techniques to identify areas for improvement. Committed to delivering excellent customer service while working in a fast-paced environment. Focused on learning new skills and staying updated with industry changes. Financed business entity engaged in the movement of freight for Fortune 500 businesses Assigned accounts to office brokers for freight customer pick-up and delivery and coordinated ongoing performance of the account
Managed inventory and developed process and procedures Performed monthly and weekly audits
Maintained working relationships with customers and set freight dollar value for each employee Scheduled and track freight movement that was assigned to the drivers. Negotiated contracts with carriers for the most competitive freight rates. Negotiated and determined proper outside haulers to fill transportation needs. Tracked shipment status and kept customers informed of progress. Quoted prices to customers.
Utilized industry best practices when selecting appropriate modes of transport such as airfreight or ocean freight.
Managed the day-to-day activities related to shipping, receiving and distribution operations. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE DEGREE BUSINESS ADMINISTRATION CAPELLA UNIVERSITY — Minneapolis MN
COMPLETED COURSEWORK TOWARDS SALES TRAINING AND MANAGEMENT TECHNIQUES CERTIFICATION (PG2) PROFESSIONAL RESUME/CECIL HARRIS GRIFFITH, III
Education
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US UNIVERSITY OF MARYLAND EASTERN SHORE — Maryland Certifications
• Property and Casualty License • Life and Health License
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