Anelle Avendano

PROFESSIONAL PROFILE:

*+ years of experience working within the Healthcare field

2+ years of experience working in a Call Center Setting

Administrative and clerical experiences in diverse office management.

Managed simultaneous project and met deadlines consistently and accurately.

Ability to train new employees, motivating staff personnel.

Strong ability to work successfully with managers and staff.

Excellent Communication Skills

Handling sensitive files

Strong Interpersonal Skills

PROFESSIONAL EXPERIENCE:

Accenture

Content Moderator Dec. -2019 - March 2020

Review all the content in the Facebook pages

Moderate all the content

Deans Professional Services (Superior Health Plan) Jan. 2019 – April 2019

Customer Service Representative II

Verify start and end dates for Ambetter Insurance from Superior Health Plan

Informed customers of coverage start and end date of coverage

Provided excellent customer service to all Ambetter members for every single inbound call I received.

Took payments for all members needed to pay for their own Ambetter insurance and provided again excellent service.

Did temporary jobs thru different Temp Agencies 2017 – 2018

Customer Service Reps

Travis County Healthcare District 01/2013 - 10/2017

Medical Admitting Clerk

Checked in a variety of different patients for their daily dental appointments as well would verify insurance eligibility for all patients

Provided excellent customer service to all patients during the face to -face check in process for own dental visit.

Maximus 10/2011 -01/2013

Customer Service Representative

Worked in a call center atmosphere answering a high level of incoming phone calls from parents with children that had Medicaid and chip Benefits.

Would speak with atl callers in English and in Spanish and provided excellent customer service.

Steppingstone School 07/2011 - 11/2011

Teacher

Would provide care and teach students for a class of 15 children age of 3 yrs old.

Make a weekly teaching plan for all students. Talk to and explain to parents how the care went for all my students.

EDUCATION:

BA Psychology

University of Texas Pan-American, Edinburg, TX

Contact this candidate