PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills

eager to secure a mid-level customer service position in a remote environment. Ready to help team achieve company goals. Reliable employee with excellent communication skills and strong professionalism.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Senior Benefits Advisor, 09/2019 to Current

GoHealth - Charlotte, NC

Administrative Assistant/Payroll Supervisor, 11/2001 to 04/2019 Dula Construction Co - Charlotte, NC

CONTACT

Address: Kannapolis, NC 28083

Phone: 704-***-****

Email: adzl3t@r.postjobfree.com

SKILLS

LORI PURKEY

Customized existing or new insurance programs to suit individual client needs for Medicare Advantage plans, Medicare supplement plans and prescription drug plans.

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Conducting a needs analysis and placing client into plan that fits their needs.

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• Explaining features and advantages of various plans.

• Establishing client rapport with a high retention rate for policies.

• Increasing sales by keeping a strong book of business. Performed accounting activities by preparing expense reports, purchase orders and invoices.

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Processed hourly payroll for 25 hourly employees and 30+ subcontractors on a weekly basis.

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Kept up to date records of workman's compensation and general liability insurance.

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• Assisted with keeping quotes and pay sheets up to date.

• Reconciled company bank statements and credit card billing. Answered incoming phone calls and directed to appropriate extensions.

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• Organization and Time Management

• Computer Skills

• Data Entry

• Good Telephone Etiquette

• Training and Development

• Software Proficiency

• Self-Motivated

• Multitasking Abilities

• Excellent Communication

• Customer Service

Proficent in Quickbooks, Microsoft

Excel and Word

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EDUCATION

High School Diploma, 06/1982

South Mecklenburg High School - Charlotte, NC

CERTIFICATIONS

Licensed in 25 states with Humana, Anthem, Aetna, Cigna, WellCare, Devoted Health, Kaiser and more.

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