General Manager Nutrition Services

Piper Pellman

*** *** **** **** ***** Greenfield, IN 46140 317-***-**** ********@*****.***

Profile

I’m a General Manager in Food & Nutrition Services with strong retail and production skills. I am looking for a change in career path that will allow me to flex my customer service skills. I enjoy finding ways to increase customer and patient satisfaction using flare. I enjoy working with others and looking for best practices in other accounts and operations. I am a strong believer in organization and reducing double work to increase proficiency where able. I believe in building strong team work ethics and increasing safety awareness daily.

Experience

GENERAL MANAGER OF FOOD & NUTRITION SERVICES SODEXO/ORTHOINDY HOSPITAL JUNE 2018 - PRESENT

·Recruit, hire, train, and coach staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

·Continue to increase customer satisfaction with retail monotony breakers and impulse buy concepts

·Carefully maintained sanitation and health and safety standards throughout operation

·Complete annual budgets and accountable for overall department budget for both client and Sodexo

·Reduced costs by 5% through controls on overtime, operational efficiencies, and reduced waste.

·Increased retail sales by 6% in first year and continued growth by implementing retail options to fit customer needs and wants.

·District Safety Coordinator for Sodexo Indiana Region – Monthly presentations including how to use Sodexo.net for stronger safety programs and trainings to the district leaders in safety practices

FOOD SERVICE MANAGER FRANCISCAN HEALTH INDIANAPOLIS NOVEMBER 2016 – MAY 2018

·Recruit, hire, train and coach staff members on customer service skills, food & beverage knowledge, sales and health & safety standards

·Maintained sanitation and health & safety standards throughout operation

·Implemented Self-Operation procedures while transitioning away from contract service account, while maintaining proper sanitation and health & safety standards

·Implemented new patient ordering system

·Implemented retail wellness program through Food & Nutrition services

·Assisted and completed monthly audit for food & safety

·Assisted and completed monthly inventory for multiple kitchen locations

OPERATION SERVICE MANAGER SODEXO / FRANCISCAN HEALTH INDIANAPOLIS MARCH 2012 – NOVEMBER 2016

·Recruit, hire, train and coach staff members on customer service skills, food & beverage knowledge, sales and health & safety standards

·Maintained sanitation and health & safety standards throughout operation

·Revamped the At Your Request Room Service dining program for Franciscan Health, resulting in a 50% improvement in patient satisfaction using Press Ganey surveys

·Earned Rookie of the Year from Sodexo for improvement to patient satisfaction

·Worked with Nursing Management to pilot a diabetes/patient safety program regarding food service

·Client/Sodexo liaison

·Implemented a 30% labor reduction per client request while still maintaining customer and patient satisfaction

·Implemented new patient service menu, assisted on recipe creation and wellness initiatives

·Provider of Meals On Wheels meals to the greater Indianapolis area

·Implemented Dietetic Internship partnership with Ball State University and IUPUI

·Opened a new retail location “Proudly Serve Starbucks” with full espresso menu

·Fully trained Starbucks barista and Hubbard & Cravens barista

·Revamped small retail location from Sodexo Brand concept to independently ran operation offering Hubbard & Cravens full espresso bar menu

Education

ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION DECEMBER 2010 MARIAN UNIVERSITY, INDIANAPOLIS, IN

Additional Trainings/Certifications

·ServSafe Certified

·ServSafe Proctor Certified

·Team STEPPS Training

·Lean Six Sigma Training – Yellow Belt

·DISC Leadership Training Program

·District Safety Coordinator for Sodexo Indiana Region

·Sodexo MLT Leadership Program

Skills & Abilities

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·Accounting & Budgeting

·Strong computer skills

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

Activities and Interests

Theater, art, trivia and puzzles, travel

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