Gregory Mandanis, CSP, CSM

**** ****** *****, ***** *** Francisco, CA. 94080

adzkv4@r.postjobfree.com

707-***-****

Professional Summary

·Author of the best-selling “Software Project Management Kit For Dummies.”

·25+ years as Technical Program Manager (TPM), Technical Scrum Master, SAFe Release Train Engineer (RTE), Release Manager, Product Owner/Product Manager, Business Systems Analyst (BSA), QA Automation Engineer.

·As Release Train Engineer (RTE) /Release Manager for the Agile Release Train (ART) documented and executed SAFe Agile processes and managed weekly releases across 38 development teams.

·Worked closely with QA, Product, DevOps, Delivery, Architecture and Engineering to directly impact to meet the release Product Increment (PI) goals. Served as the Scrum of Scrums Program Release Manager of the Agile Teams’ UI Design workload for each Program Increment (PI) and defined the agenda for and orchestrated the activities during each PI planning session.

·20 years as a Certified Scrum Master (CSM), Certified Scrum Professional (CSP), enterprise Agile/Lean Startup Coach, with a very technical CI/CD test automation and DEV/SEC/OPS background.

·10+ years as QA Automation Engineer/ Lead/ Manager.

·Led Emerging Product teams from R&D innovation funnels, product visions, roadmapping, through Software Development Life Cycle (SLDC) delivery of new product introduction to GA.

·Strong knowledge of circuit boards, processors, electronic equipment, computer hardware, ASIC/FPGA, mechanical cabinets, and full software stack.

·Facilitated end-to-end R&D product life cycle from algorithm to prototype to proof-of-concept for entertainment software vendors, to final System on a Chip (SOC) firmware/hardware vendors’ authoring tools, TV displays and mobile device consumer electronics manufacturers, including: Samsung, LG, Amazon and BlackMagic.

·Led PI and Release Planning, Scrum Ceremonies, Backlog Grooming.

·Created product portfolio, product vision, release roadmap, user stories, product backlogs, and developed business partnerships.

·Led implementation of Continuous Integration (CI), Test/Behavior-Driven Development (TDD/BDD) framework, with Jenkins, Eclipse, and Selenium that expanded test coverage, sped up test execution, and increased bug find rates by 300% for Mobile-Web, iOS and Android applications back-systems API’s.

•Led Machine Learning Software Engineering (MLSE) DevOps infrastructure team, support the multi-GPU semiconductor FPGA’s frameworks for High-Performance Computing (HPC) Supercomputing partners.

·Automated Scrum processes, metrics dashboards and wikis using JIRA Agile and Confluence project tools.

·Led design leadership, product designers, UX researchers, and content designers.

·Developed and led 20+ 4 to 8 hour hands-on Agile/Lean Startup/Design Thinking workshops => https://youtu.be/pv_moRvV96c

·Developed Data Science, Analytics, Data and Reporting products KPI dashboards.

·Led R&D team for the product: Salesforce, Workday / Oracle HCM, Eightfold.ai, TV, mobile & IoT DevOps Release Management: Git, Jenkins, Eclipse, Selenium.

·Led Technicolor's Advanced Imaging Society's Lumiere 2015 Award-Winning Emerging Products’ team’s development of Intelligent Tone Management (ITM) High Dynamic Range (HDR) live video broadcasting.

·Attend Stanford University’s d.school Institute of Design Accelerator Launchpad (2018 - Present), to help validate graduate students' innovative startup ideas including VR prototype designs for market readiness.

·Awarded for leading entire Alcatel-Lucent organization to CMMi Level 5 from scratch, in 12 countries, 45 products, 475 processes and 2,800 employees.

·Executed root cause analysis/defect prevention program, achieving $1.2 million savings, by capturing 30% more defects in earlier phases; instituted new processes and KPI’s that cut bug backlog 450% in 6 months.

·Led implementation of SAFe Continuous Integration/delivery (CI/CD) Agile Release Trains (ART’s), Test/Behavior-Driven Development (TDD/BDD), EXtreme/Pair Programming (XP) framework, which increased bug find rates by 300%.

·Produced popular "The ScruMeister" training videos => https://youtu.be/pv_moRvV96c

·Invented and founded the YouExplainIt OpenAI podcasting and broadcasting studio to help writers turn their screenplays into broadcast able recorded podcasts.

Technical Skills

Agile/XP/SCRUM/LEAN Project Management Tools: SAFe, JIRA/Confluence, Rally, VersionOne, Pivotal Tracker, Clarity/Niku, Clarizen, QSM SLIM

CI/CD, Pair Programming, TDD, CATDD, BDD Test Automation Tools: Jenkins, Stash, Fisheye, RoboTest, Selenium, Rational, JMeter, QTP, Segue Silk Test & Perform Eclipse IDE, GitHub, Subversion, Perforce

AI/Machine Learning: Tensorflow / PyTorch, Eightfold.ai, OpenAI

AMD Radeon muti-GPU High-Performance Computing (HPC) Supercomputing

Content Management Systems (CMS): TeamSite, SharePoint, Drupal, Joomla!, Moodle

TCP/IP and Application Layer Protocols

Programming/DBA Languages: SQL, MySQL, Visual Basic, Java, JavaScript, Php, Python

Education

·Stanford University’s d.school Institute of Design Accelerator Launchpad (2018 - Present)

·BS in Business Administration, MIS and Statistics, California Polytechnic State University, SLO

·McGeorge School of Law, University of the Pacific

·Certifications & Training CSM, CSP, CSEC (pending) - SCRUM Alliance

·LEAN Six Sigma / Capability Maturity Model Integrated (CMMi)

·Google Adwords / YouTube Marketing / Hubspot Inbound Marketing Certificate

·Certified UNIX Administrator (Foothill College)

·California Adult Teaching Credential – Computer Science

Professional Experience

Atlassian (Contract) - Ascendion/Colabora, Inc., Santa Clara, CA Mar 2023 – Aug 2023

Product Manager Test Manager

•As Product Manager (PM) worked with the Data Engineering team with a specific focus on the People team, including ETL process/ BI development as BA on Data and Analytics project with understanding of Data Encryption on-prem or data storage on cloud.

•Captured Business Requirements Specification &Functional Specification for People Analytics and People Data Management.

•Performed Business Analysis process that includes requirements gathering / elicitation, client interaction, QA review & product support

•Analyzed the Source System, Target System, and transformation logic

•Developed the technical workflows by collecting the requirements from business partners and stake holders

•Converted the Business requirements to stories and assign them to involved persons in the team

•As Test Manager designed and developed BDD for manual testing the data flow that is moving from Source to Target

•Developed BDD scenarios for testing the application.

•Led Scrum ceremonies: Sprint Planning, Daily Standups, etc.

TATA Consultancy Services, Inc., Santa Clara, CA Jan 2020 – Mar 2023

Technical Program Manager Release Manager

·As Release Train Engineer (RTE) /Release Manager for the Agile Release Train (ART) documented and executed SAFe Agile processes and managed weekly releases across 38 development teams.

·Worked closely with QA, Product, DevOps, Delivery, Architecture and Engineering to directly impact to meet the release Product Increment (PI) goals. Served as the Scrum of Scrums Program Release Manager of the Agile Teams’ UI Design workload for each Program Increment (PI) and defined the agenda for and orchestrated the activities during each PI planning session.

•Led Machine Learning Software Engineering (MLSE) DevOps infrastructure team, support the multi-GPU semiconductor FPGA’s frameworks for High-Performance Computing (HPC) Supercomputing partners.

•Led 65 development consultants in data center migration of 750+ COTS and Salesforce integration, AWS Cloud deployments/migrations of applications to AWS cloud.

•As Business Systems Analyst / JIRA Administrator conducted business systems analysis, wrote BRD’s, user stories, and UI/UX Design documents; built JIRA system from scratch with fully customized workflow, fields and UI screen designs.

•Customized JIRA with various schemas, complex workflows, screen schemes, Wrote custom JQL (Jira Query Language). Implemented custom dashboards using various filter types in JIRA. Integrated JIRA projects with Confluence pages, Jira Portfolio and Structure.

•Led HCM / Payroll enterprise projects for: Workday HCM, Eightfold.ai, HackerRank, and HireVue applications integration, including: HCM Core, Mercer/Darwin, SmartBenefits, Compensation, Absence, Talent Acquisition optimization, Job Profiles and Postings, Performance, Learning, with INFO-SEC, and integrations with other applications and providers.

•Conducted UAT testing of Workday HCM and Mercer/Darwin and SmartBenefits applications.

•Led API-HUB team's support of technology stack for: Clarity HR, API Central, Service Central, and ADP.

•Conducted full ServiceNow asset management and license management app evaluation including customizations to meet HR and IT use cases.

YouExplainIt.com, So. San Francisco, CA Sep 2010 – Present

Technical Product Owner AI Researcher (PART-TIME AFTER HOURS)

·Invented and founded the YouExplainIt OpenAI podcasting and broadcasting studio.

·Researched digital media market business models and value proposition.

·Created product portfolio, product vision, release roadmap, requirements, user stories, product backlogs, and developed business partnerships.

Wells Fargo (Consultant), San Francisco, CA Sep 2018 – Nov 2019

Technical Program Manager Scrum Master Product Owner

·Led roadmap planning, release planning, backlog grooming and sprint planning.

·Wrote product vision, built product backlog, created user stories, and release plans.

·As servant/leader, facilitated the Wells Fargo Public Cloud security management, Data Protection and Full Stack Automation (FSA) teams, paving the way for the first Public Cloud deployment of AWS services.

·Coordinated the building of the AWS Wells Fargo FSA CI/CD pipeline for 600+ financial services application development projects.

·Led the Wells Fargo Public Cloud project team through the forming -> storming -> performing maturity phases of the Agile transformation.

Autodesk (Randstad USA Consultant), San Francisco, CA Mar 2018 – Aug 2018

Technical Program Manager Scrum Master

·Facilitated the Autodesk Web Portal team in the deployment of 4 beta releases paving the way for the first customer launch of the UI, Web, and Lambda AWS services, for Account Management app to support 1,000,000+ Autodesk customers’ products and downloads.

·Coordinated the building of the DEVOPS CI/CD Jenkins Github pipeline with SauceLabs, Selenium WebdriverIO, and Mock Server test automation framework.

The GAP (TalentBurst Consultant) Jul 2017 – Jan 2018

Technical Program Manager Scrum Master Product Owner

·Led ICM Logical Inventory, Sourcing, Pricing teams, in Web services, Hbase and Azure Cloud environment.

COX Automotive, Redwood City, CA Sep 2016 – Jul 2017

Technical Program Manager Scrum Master Agile Coach Product Owner

·Drove 4 DEVOPS business-unit-wide deployments of the COX Xtime European Data Center, Manheim-Lyft Auto Auction, Oracle 12c upgrades, Salesforce integration, and AWS Cloud deployments/migrations.

·Led the Program Increment (PI) quarterly planning for the Release Trains of 18 scrum teams.

·Led the organization through the Agile transformation by tailoring SAFe to COX Agile Framework (CAFe).

Technicolor, Los Altos, CA Jan 2015 – Mar 2016

Technical Program Manager Co-Product Owner Agile Coach

Led Technicolor's Advanced Imaging Society's Lumiere 2015 Award-Winning Emerging Products’ team’s development of Intelligent Tone Management (ITM) High Dynamic Range (HDR) live video broadcasting, through DIRECTV and NBC Universal COMCAST networks.

·Tested VR proof-of-concept research prototypes in collaboration with Technical Innovation design team.

·Facilitated 4 Scrum teams' end-to-end R&D product life cycle from algorithm to prototype to proof-of-concept for entertainment software vendors, to final System on a Chip (SOC) firmware/hardware vendors’ authoring tools, TV displays and mobile device consumer electronics manufacturers, including: Samsung, LG, Amazon and BlackMagic.

·Leveraged knowledge of circuit boards, processors, electronic equipment, computer hardware, ASIC/FPGA, mechanical cabinets, and full software stack.

·Automated Scrum processes, metrics dashboards and wikis using JIRA Agile and Confluence project tools.

PayPal (Sunrise Systems Consultant) Apr 2014 – Jan 2015

Scrum Master

·Supported PayPal’s Data Technologies' (DT) community of practice, significantly contributed to the further deployment of the SAFe framework enterprise-wide.

·Served as Scrum Master for 5 teams, who delivered to the PayPal Business great business value by way of Big Data web services, SaaS and Mobile apps and analytics dashboards, for: Marketing Segments & Analytics, Compliance/Fraud and Financial analytics using Teradata, Hadoop and Tableau.

·Automated Scrum, ScrumBan and Kanban processes, metrics dashboards using Rally and Confluence.

Samsung Electronics Research America-Silicon Valley, San Jose, CA Jul 2013 – Apr 2014

Project Manager Scrum Master Agile Coach

·As the first Enterprise Agile Coach to lead the Samsung Electronics Worldwide transformation from Waterfall-> Agile SDLC for 600+ R&D Lab Heads, Product Managers, Researchers, and Engineers, from 18 labs, to enable new solutions for Samsung across its product lines (TV, mobile, IoT).

·Leveraged knowledge of circuit boards, processors, electronic equipment, computer hardware, ASIC/FPGA, mechanical cabinets, and full software stack.

·Developed and led 20+ 4 to 8 hour hands-on workshops, specifically tailored for "Lean Innovation Research" projects, based on Lean Startup, Kanban, and Agile methodologies, which culminated into recommended practices in the R&D Scrum Alliance community.

·Agile Training Samsung Research of America-Silicon Valley/Dallas => https://youtu.be/pv_moRvV96c

IBM, San Francisco, CA Dec 2011 – Nov 2012

Program Manager Scrum Master Coach

·Led 5 Scrum teams, 35 Developers and 5 QA Engineers, through the transition of the Waterfall to Agile/Scrum/Kanban SDLC processes, customer experience (case management, escalations, RCA’s and Corrective Actions), and continuous process improvement program including: 4 releases, for 6 product lines, at 3 remote development sites for 450 Fortune 1000 companies.

·Implemented and chaired Product Leadership Team (PLT) for product roadmap planning, release planning, and data-driven metrics tracking and oversight of solution releases for iOS/aOS mobile-web and Cloud.

·Led implementation of Continuous Integration (CI), Test/Behavior-Driven Development (TDD/BDD) framework, with Jenkins, Eclipse, and Selenium that expanded test coverage, sped up test execution, and increased bug find rates by 300%.

Juniper Networks, Sunnyvale, CA Oct 2010 – Oct 2011

Sr. Staff Test Operations & Analytics Release Manager

·Executed regression test data run metrics automation tooling, uncovering over 50% collateral damage quality issues, using Lean/Six Sigma methodologies.

·Deployed continuous development model with 9 SDLC processes to 850 test engineers for product delivery test (PDT) customer focused testing, feature test, regression test, and beta early customer evaluation.

·Leveraged knowledge of circuit boards, processors, electronic equipment, computer hardware, ASIC/FPGA, mechanical cabinets, and full software stack.

·Co-led UI/UX Design/development of JUNOS Customer Experience & Release Health Metrics Dashboard, using BI for improved JUNOS E-Staff decision-making for top 50 deployments.

YouScreenWriter.com, Foster City, CA Aug 2008 – Sep 2010

Founder/President Product Owner

·Researched digital media market business models, develop business partners, and identified customer needs and product portfolio, plan of record, release roadmap, requirements and user stories.

Alcatel-Lucent, Petaluma, CA Jul 2002 – Aug 2008

Product Quality Manager Process Engineering Group Leader Agile Coach

·Awarded for leading entire Alcatel-Lucent organization to CMMi Level 5 from scratch, in 12 countries, 45 products, 475 processes for 2,800 employees.

·Managed the deployment of 15 concurrent releases for 3 product lines at 9 remote development sites.

·Achieved successful AT&T and Verizon Quadruple-Play implementations at 1,200,000 Central Offices.

·Created 1-3-5-year tools technology and SDLC process improvement roadmap to support scalability goals.

·Leveraged knowledge of circuit boards, processors, electronic equipment, computer hardware, ASIC/FPGA, mechanical cabinets, and full software stack.

·Led defect prevention program through improved code inspections and Test Driven Development which lowered customer defect escape rate from 23% to 1.6% in only 6 months for a savings of $1.5 Million.

Commerce One/SAP Markets, Pleasanton, CA Jul 2000 – Aug 2001

QA Manager Customer Escalations

·Managed 30 QA test automation engineers developing J2EE, JMS, and SML-based WhiteBox test harnesses, automation script development, and testing major Commerce One, SAP Markets, Microsoft.Net, and Sun Microsystems iPlanet B2B supply chain and ERP enterprise application projects; managed escalations and critical fixes resolution/testing.

·Cross-trained customer support engineers in QA testing and SQA Robot automation scripting; spearheaded company-wide training; implemented site-wide SDLC automation tools increased productivity 250%.

Concur Technologies, Oakland, CA Oct 1997 – Jun 2000

Founding Technical Support Manager QA Project Manager/QA Lead Engineer

·Led HCM / Payroll Employee Self-Service enterprise applications, including: TesserAct, Ceridian Employer Services, Concur, Oracle HCM / PeopleSoft integrations across HCM Core, Compensation / Payroll, Absence, Skills, Performance, and Learning.

·Launched world-class, web-based customer support center from scratch for startup, and directed multi-site, virtual team of 60 engineers providing 24x7 support to Fortune 200 accounts; decreased MTTR 150%.

·Facilitated communications with clients, consultants, sales, and implementation partners as well as oversaw world-class QA testing operations to achieve successful product releases with 0% urgency/severity 1 and 2 defects.

·Championed company-wide defect/issue tracking tools as well as intra-extranet customer service websites, FTP download sites, USENET bulletin boards, & FAQ’s Knowledge Base.

Ceridian Employer Services / TesserAct Technology, San Francisco, CA Feb 1995 - Sep 1997

QA Test Engineer Lead Product Support Representative

·Tested Ceridian Employer Services / TesserAct HCM /Payroll enterprise applications, incluidng localization/compliance to international taxation laws; wrote QA test scripts; tested new releases.

·Led team of four product support representatives assisting Fortune 200 client base in high-volume call environment; utilized expertise in PC/LAN, mainframe, and client-server platforms including SQL Server, Oracle Sybase, and UNIX.

·Provided support on Ceridian Employer Services / TesserAct HCM /Payroll enterprise applications; monitored and maintained call tracking metrics and key customer satisfaction indicators.

·Administered Lotus Notes server, databases, BBS, and Notes mail.

·Initiated ongoing process improvements to boost team efficiency and expedite responses to inquiries.

County of Santa Clara - Business Systems Analyst and UNIX Network Administrator 1994 - 1995

Superior Court, San Mateo County - Courtroom Clerk 1991 - 1993

Heald Business College - Instructor: Legal Assisting Program 1991 - 1993

So. San Francisco Adult Education - Instructor: Computer Applications 1991 - 1993

Franklin Group of Funds, San Mateo, CA - Legal Transfers Specialist 1986 - 1988

Law Office of Majorie G. Mandanis - Paralegal /Law Clerk 1982 - 1986

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