Customer Service Data Entry

CARRIE GLESSNER

*** ****** ****** ******** ** ***88 · 801-***-****

Email: ******.********@*****.***

To utilize my experience and skills in the medical terminology and administrative support in a healthcare setting, specifically as a health unit coordinator. EXPERIENCE

RECORDS RETRIEVAL AGENT, COTIVITI

2016 – present (remote)

● Requesting and obtaining medical records from Healthcare providers

● Prepare and transmit records through standard processing procedures

● Customer service by making phone calls to doctor offices and hospitals

● Meeting metric goals each day

PATIENT SERVICE REPRESENTATIVE/Medical receptionist 04/08/2007 - 10/06/2007

● Greeting patients coming into the office

● Scheduling patients in person and on the phone

● Processing payments

● Filing of medical record information

HEALTH UNIT COORDINATOR, Medical

ReceptionistINTERMOUNTAIN MEDICAL CENTER Newborn Intensive Care Unit

2007 - 2016

● Under the supervision of the charge nurse which may include activating the emergency response team of a code blue

● Customer service which includes answering phones and directing visitors and parents to the beside

● Admission of critical newborns that are requiring immediate attention

● Data Entry, ordering radiology images, laboratory tests HEALTH UNIT COORDINATOR, Medical Receptionist UNIVERSITY OF UTAH MEDICAL CENTER Emergency Department

2006 - 2009

● Activating the trauma team and the cardiac arrest teams as needed

● Collection of patient belongings for a critical patient and itemizing to process through the Licensed Clinical Social Worker

● Under the supervision of the charge nurse and the medical staff

● Data entry of clinical labs and radiology images

● Filing of medical reords

EDUCATION

KEARNS HIGH SCHOOL, DIPLOMA

Kearns, UT

Graduated 1988

SALT LAKE COMMUNITY COLLEGE

Taylorsville, UT

Attended 1997

SKILLS

• Organizational - strong ability to maintain and

organize records, files, and databases.

• Communication – ability to effectively use oral

and written communication skills when working

with a wide range of staff and patients.

• Team Player – adaptable and flexible when

working with a team, especially in high

stress situations.

• Problem-solving – ability to successfully

manage and find solutions for complex and

unexpected situations.

• Technology & Software – proficient with

Microsoft Office products (Excel, Word, &

PowerPoint

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