Customer Service Project Management

AT

ANTHONY TURELLO

************@***.*** 716-***-**** Kenmore, NY 14223

Hard worker with diverse work experience including over 27 years in the Steel Industry using various equipment safely and correctly. Committed to efficiency and time management. A team player with a great attendance record able to work in all conditions. Eager to find new opportunity to learn, grow, and commit to. Staff Management

Work Ethic

Project Management

Safe Machinery Operation

Verbal and Written Communication

Order Processing

Loading and Unloading

Inventory Maintenance

Fulfillment Processing

Customer Service

Vista Security & Investigations Buffalo,

NY

Security Guard

06/2021 - Current

Secured personnel and premises by inspecting buildings and patrolling property.

Addressed problems quickly and reported clear information while working under minimal supervision.

Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.

Guarded restricted areas to prevent unauthorized entry. Verified photo IDs and tickets to allow guests passage. Observed patrons and customers to quickly address security situations. Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Searched individuals and baggage for weapons and other prohibited items. Republic Steel Lackawanna, NY

Steel Worker

08/1996 - Current

Followed strict procedures in regards to heavy machinery operation to prevent accidents and mishaps.

Notified supervisors about project and jobsite issues and contributed to effective solutions.

Used cranes to lift and guide individual steel components into position. Signaled crane operators in safe and accurate lifting and placing of reinforcing iron members and moved rebars manually into specific positions.

Received structural steel and moved it to modular locations. Led and mentored less-experienced ironworkers and assisted foremen in assigning work activities. Intermittently held Lead Man position, responsible for overseeing approximately 10 employees. Proficient in all areas needed to facilitate shipping of steel, including generating manifests, loading product, ensuring inventory compliance, and billing customers.

Summary

Skills

Experience

Operated mobile crane and moved materials to various locations. Maintained accurate crane operator log books detailing seat time, jobs, locations, cranes used and daily hours.

Calculated load weights and verified lifting capacities to prevent overload. Loaded or unloaded deliveries and shipments, taking care to avoid damage and safety risks.

Recorded bundle weights into company log.

Buffalo News Tonawanda, NY

Newspaper Distributor

06/2016 - 06/2023

Sorted or inserted newspaper sections to organize content prior to delivery. Exercised time management skills to deliver newspapers within pre-established timeframe.

Inserted fliers or promotional materials and bagged newspapers to keep content intact.

Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.

Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .

Interacted with customers to troubleshoot complaints or update records. Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.

District Manager (February 2022- June 2023); unloaded newspapers and distributed papers to independent contractors for delivery to customers, generated delivery routes, managed routes and assisted in delivery to customers to ensure customer satisfaction.

St Josephs Collegiate Institute Tonawanda, NY

High School Diploma

05/1991

Education and Training

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