Patel Parth Jyotish

U.S. Citizen

Contact Number: 646-***-****.

E-mail: adzkn9@r.postjobfree.com

Address: New Jersey, USA

Summary:

I have around 7 years of experience in IT, covering various aspects of the client engagement lifecycle, including pre-sales, requirement gathering, effort scoping, product development, implementation, production support, and system upgrades in the IT Service Management (ITSM) domain. Additionally, I have accumulated 5+ years of expertise as a ServiceNow suite developer and administrator.

Experience in Design, manage and analyze CMDB (Configuration Management) configuration items and its integrations Infoblox, Equip Band SCCM.

Worked on Integration of ServiceNow with HP Service Management both Incident and Change management modules. Worked on Web Services using SOAP Messages and called third parties. Good understanding of XML.

I have Expertise in Developing custom applications, workflows, and modules within ServiceNow to automate business processes and improve productivity.

Worked on CMDB data loads. Discovery of Servers Network Devices using multiple MID servers configured for discovery schedules.

Developed and managed application code, user interface (UI) and third-party integration components.

I have Expertise in Configuring ServiceNow modules, such as incident management, Problem management and change management to meet the needs of the organization.

I am working closely with stakeholders to understand their requirements and develop solutions that meet their needs.

Configured Event Management (ITOM) by configuring Connector instances and Connector Definition Troubleshooting and resolving issues with the ServiceNow platform, including investigating and fixing defects, as well as providing support to

end-user.

Developing integrations between ServiceNow and another system, such as HR systems or ERP systems, to ensure data consistency and eliminate redundant data entry.

Maintaining up-to-date knowledge of ServiceNow functionality and new features, and proactively suggesting improvements to existing systems.

Experience on Technical implementation of various ServiceNow modules such as Change Management. Incident Management. Problem Management. Project Portfolio Suite, Service Catalog, and Configuration Management.

Experience in creating and managing Service Catalogs, Record Producers, Order Guide and Ul Pages

Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application. Business Services, Routing rules and Blackout Freeze rules.

Hands on experience in web development using HTML JavaScript and CSS worked as a SME for ServiceNow implementation of Service Catalog and CMDB & Cloud Management Platform for AWS & Azure.

ServiceNow developers play a crucial role in optimizing IT service delivery, automating workflows, and improving overall efficiency within organizations and should have a strong understanding of ITIL processes, background in programming languages such as JavaScript, HTML, and CSS. They should also have excellent problem-solving and communication skills, as well as the ability to work effectively as part of a team. Certification in ServiceNow development is highly desirable and can be obtained through Service Now’s certification program.

Certifications:

•CSA (Certified ServiceNow Administrator)

•ITIL (Information Technology Infrastructure Library)

Education:

Bachelor of Computer Science from Seton Hall University in 2019.

Professional Summary:

Client: Lockheed Martin Remote (2.6 Years) - Feb 2021 – Till Date

Location: Fort Worth, TX, United States

Role: Sr. ServiceNow Admin/Developer

Lockheed Martin is a well-known global company that specializes in aerospace, defense, and technology. It is renowned for its state-of-the-art innovations and contributions to the aerospace and defense industries. With a history dating back to 1912, Lockheed Martin has established itself as a leader in developing advanced technology solutions for both government and commercial clients.

Roles & Responsibilities:

•Perform day-to-day activities like ServiceNow development and administration, which consists of working on various ITSM and Non-ITSM Modules.

•Successfully maintained, validated, and implemented custom applications during patch updates and Instance Upgrades.

•Reviewed, recommended, and developed technical solutions on the ServiceNow platform.

Strong fundamentals of ITIL/ITSM V3 processes.

•Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Schedule jobs, Glide Scripting and Script Includes.

•Worked on a few projects with Mid Server, Web Services, Email, and other relevant technologies to integrate tools with Service Now.

•Created many standard workflows which are being reused and propagated and handled many custom events.

•Customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem, and Change management in ServiceNow.

•Worked on prototype/wireframes for new web UI interfaces, and prototype/wireframe improvements to existing UI interfaces.

•Collaborated with back-end developers (Services and Database) to ensure seamless flow and interactivity.

•Developed and delivered customized portal web pages in ServiceNow using Bootstrap and AngularJS, JavaScript frameworks.

•Created multiple pages with complex data and created Custom widgets containing complex structures.

•Developed widgets and fixed widgets in Service Portals to enhance the User Experience.

•Working closely with functional teams and process owners to build requested items and tasks to manage processes from the customer to the fulfillment teams.

•Maintaining the OOB portal widgets and implementing custom applications and custom widgets for the end user’s fuser-friendly system.

•Implemented workflows and web prototypes for Client requirements.

Setting up Configuration Management from scratch defining the CI classes and their relationships.

•Working Knowledge articles, incidents, CMDB, and dictionaries.

•Created complex transform scripts for transforming the data into the SNOW database.

•Create a generalized framework for repeating problems and incidents.

•Design and Implementation of service requests through the service catalog in ServiceNow.

Created Buttons and context menus on both form and lists using UI actions.

•Understands the necessity of and contributes to coding standards.

•Monitor health, usage, and overall compliance with ServiceNow and its applications.

•Create update sets in the Development instance for functional testing; move them to Test for User Acceptance testing then to the Production environment.

•Participate in knowledge transfer and end-user as needed.

Client: 7-Eleven Remote (1.8 Years) - May 2019 – Jan 2021

Location: Old Bridge, NJ, United States

Role: Sr. ServiceNow Developer

7-Eleven, Inc. is a well-known convenience store chain globally, and it is a subsidiary of Seven & i Holdings Co., Ltd. Established in 1927, 7-Eleven has become a trusted retail brand acknowledged for its convenient locations, diverse product offerings, and round-the-clock service. With a vast network of stores worldwide, 7-Eleven is committed to providing customers with easy access to everyday essentials, snacks, beverages, and a wide range of services. As a result, it is a preferred destination for millions of consumers seeking convenience and quality.

Roles & Responsibilities:

•Design, Create, monitor, modify, and publish service Catalog workflows with approvals.

•Configured PPM Team spaces for Project Portfolio Management

•Creating setting up of notifications and email server setup, which involves email scripts.

•Configuring Service level management & their workflows, email notification, and inbound email

•Involved in the Implementation, Customization, and Maintenance of PPM and Custom Applications.

•Design and implement new functionality using Business Rules, UI Policies, and Access Lists, etc.

•Maintained and administered the implemented instance of ServiceNow and performed tasks such as: configuring users, company, site, location, and other existing fields.

•Worked on integrating ServiceNow with external SOAP and REST-based Web Services.

•Configured support groups, assignment rules, categorizations, CI data, SLA, etc.

•Working with clients and functional requirements within ServiceNow.

•Service Catalog and Request Workflow Design and Configuration.

•The service we also provide to close-managed managed service for administering their Service have that has been implemented. This includes various administration tasks within Service desk software.

•Created Buttons and context menus both on form and on lists using UI actions.

•Created data sources and loaded the Service-Now tables with different data formats.

•Created transform maps both automatic field mapping and scripting.

•Designing Service catalog requests with catalog items, catalog categories, Record Producers and items with Variables, and catalog user criteria for access control.

•Re-designed workflows using workflow edit and or, reconciled complicated workflows to a simpler form.

Client: HonorHealth

Location: Phoenix, AZ, United States

Role: Jr. ServiceNow Developer

Remote (1 Years) - Apr 2018 – Apr 2019

HonorHealth is a non-profit healthcare organization based in Arizona that is committed to providing exceptional medical care and promoting overall well-being within the community. With a focus on compassionate patient care, cutting-edge medical advancements, and a patient-centered approach, HonorHealth is dedicated to improving the health and quality of life for individuals throughout the region. Their extensive network of hospitals, clinics, and healthcare professionals offers a broad range of medical services, from preventive care to specialized treatments, making them a trusted healthcare partner in the Arizona community.

Roles & Responsibilities:

•Written Business Rules for customizing the tool.

•Written Client Scripts, UI Actions and Script Includes for customizing the tool.

•Implementation, Customization of Incident/Problem/Change/Service catalog applications using Business rules, Client scripts.

•Using Workflow Editor for creating workflows.

•Responsible for building Catalog categories and Record producers.

•Responsible in building SLA and generating Reports

•Defined users, groups, and roles and provided accessing permissions

•Participated in validating Form and Table level using UI Policies.

•Worked with Import and Update sets.

•Created Email notifications, Email Templates, and Mail scripts, trigger email notifications from server-side scripts by using events that existed in the event registry.

•Created Scheduled script jobs and Scheduled generation and distribution of reports.

•Importing the Data in different formats (Excel, CSV, and XML) via attachments.

•Using ACLs for providing field-level security and table-level security.

•Has developed Record producers and has implemented Producer scripts.

•Importing data by using transform maps.

•Build reports, gauges, and home pages.

•Designed many email templates by using HTML and used them in notifications

•Created Email notifications during Incident implementation.

•Resolving typical User access and roles issues by checking the active directory and user’s table.

•Creating Knowledge articles to document the steps in creating the catalog items.

Client: UNISYS

Location: Dallas, TX. United States

Role: Java Web Developer

Remote (1.3 Years) Dec 2016 - Mar 2018

Unisys professionals are experts in the information technology solutions and services provided by Unisys Corporation, a global IT company that specializes in secure and innovative technology solutions. These professionals possess in-depth knowledge and experience in various areas, including cloud computing, cybersecurity, digital transformation, and enterprise IT services.

Roles & Responsibilities:

•Involved in SDLC Requirements gathering. Analysis, Design, and Development, Testing production of application using both Waterfall model Kanban.

•O Involved in design discussions and understanding of business requirements and identify the relevant functional and Used SOAP JAXB for producing web services and involved in writing programs to consume the web services

•Intercepting filter design pattern used for all the pre-processing and post processing purposes which includes session validation, authorization, logging.

•Interacting with Business users, gathering and analyzing requirements and worked on understanding the Requirements of the end Users/Business Analysts and Developed Strategies for ETL processes.

•Implemented Spring MVC for designing and implementing the Ul Layer for the application.

•Have Used Spring IOC to inject the services and their dependencies.

•Excellent understanding of Object-Oriented design methodology and Core Java concepts such as multi-threading, exception handling, generics, annotations, Collections and I/O. Expertise in open-source frameworks Spring. Hibernate and Struts and performed client-side validation using Struts.

•Experienced on Agile and Scrum Methodology and used JavaScript for Client-Side validations.

•Worked on database designing by creating database objects such as Tables, Views, and Indexes and provided technical solutions in the form of MDD (Minor Development Document) for the Process Change Requests from Business.

•Using DAO patterns to interface with Database and DTOs for data transfer between the integration tier and business tier.

•Implemented Business processes such as user authentication, using Session EJB and developed presentation layers using JSP, Java Beans, CSS, HTML, DHTML jQuery and Java Script, Json in UI pages Writing JavaScript functions for various validation purposes. Writing Java Beans to contain data objects.

•Implemented session beans, entity beans and message driven beans. Dynamic form generation auto completion of forms and user validation functionalities using AJAX.

•Worked on the jQuery JavaScript Library that simplifies HTML document traversing and event handling.

•Created controller Servlets for handling HTTP requests from JSP pages.

•Implemented JSP in Presentation layer programming using JSTL AJAX, Development Developed client user interface using JSPs and Servlets and used Maven to build, run and create JARs and WAR files among other uses.

Experienced Java Web Developer with a proven track record of designing and implementing robust, scalable web applications. Proficient in Java EE, Spring Framework, and front-end technologies, with a keen eye for optimizing performance and ensuring seamless user experiences. Strong problem-solving skills and a collaborative team player, dedicated to delivering high-quality software solutions on time and within budget. Continuously stay updated with emerging web development trends and technologies.

Technical Knowledge:

ITIL Tools

ServiceNow, BMC Remedy, JIRA, Zendesk, MFSM, SolarWinds,

Databases

Oracle, MySQL Server, My SQL, MongoDB, TOAD, Google cloud spanner.

Operating Systems

Windows 10/7/2000/98, Linux & Solaris

Tools

Web Strom, Git, Browser Stack, Selenium, Azure devOps. Slack, Trello,

Software Methodologies

SDLC, Waterfall, Agile, XP, Scrum

Programming Languages

SQL, PL SQL, Shell, C, C++, JAVA

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