Customer Service Data Entry
Resume:
Isatou Barrow
Queens, NY *****
**********@*****.***
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Report Creation
Credit Card Payment Processing
Report Generation
Data Entry and Maintenance
Calm and Professional Under Pressure
Customer Retention Strategies
Upselling Products and Services
Courteous with Strong Service Mindset
Transaction Processing
Order and Refund Processing
Verbal and Written Communication
Efficient and Detail-Oriented
Data Entry
Creative Problem Solving
Needs Assessment
Call Documentation
Building Customer Trust and Loyalty
Customer Service
High-Energy Attitude
Experience
October 2022 - Current
Primark - Queens, NY
Costumer Service
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Used proven techniques to de-escalate angry customers during telephone interactions.
Made outbound calls to obtain account information.
Improved customer service wait times to mitigate complaints.
Mentored new employees on procedures and policies to maximize team performance.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Education and Training
May 2022
Nusrat Senior School Banjul, The Gambia
GED
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