JUAN CARLOS ZAVALA CONTRERAS

+1-916-***-****

adzkln@r.postjobfree.com

Profile

Business Analyst, Software Testing Engineer, QA, Project Manager, Staffing Manager, Program Manager, People management, Team coordinator, Team leader, Test Manger, System Analyst.

Key Skills:

Program Management, Project management, Staffing, Project lead, analyst. Software Testing SME. UAT, QA, Performance testing, functional testing, regression testing, end to end testing, software integration testing and ETL/Datawarehouse, Agile/Scrum, testing process management, metric analysis and reporting, people management, team coordination, knowledge in Mainframe technology, experience in production support level 2 and level 3, production scheduling, mainframe, customer interaction, resourcing, financials, forecasting.

Industry knowledge:

Banking & Finance, regulatory projects, online banking, debit cards, Insurance (Health care reform, salesforce application testing).

Problem solving; staffing and coordination; fast learning, strong communication skills, project staffing, planning and coordination; client exposure.

Work experience

System Analyst

IBM, Mexico Nov 2020 - Present

Business Analyst for Standard Insurance

Responsible of new requirements analysis and definition and legacy data migration to new system. QA strategy implementation.

Testing SME Analyst

IBM, Mexico Aug 2020 - Oct 2020

Contributed to develop business proposals for new testing services and strategy to new client for banking industry.

Proposal turned into new business opportunity for IBM.

Staffing Manager

IBM, Mexico Jan 2020 - Jul 2020

Staffing Manager for IT Global Business Services Exports Guadalajara projects

Bank of America QA Modernization Onshore Lead

IBM, Mexico Aug 2019 - Dec 2019

Modernization testing and ETL testing for Legacy Mainframe banking system (PACE) for Bank of America client.

Worked on engagement of the project, screeni ng and preparation of student candidates for the project. Conducted background check and other related management activities for the project.

Requirements analysis for legacy application using ADDI tool, design using CTD, and test strategy design.

QA Software Test Manger / Test Lead

IBM, Mexico Mar 2019 - Jul 2019

Metlife USA - Insight GLP QA team, Nearshore POC.

Requirements Analysis, test scenarios design, test case creation and execution, defect creation and retesting for the Salesforce based application Insight GLP MetLife USA project. Using Agile methodology (using JIRA tool); working with multiple stakeholders.

Tools: Salesforce, Quality Center, JIRA.

IBM, Mexico Sep 2018 - Feb 2019

Banco Santander Chile. Performance Test / Manager

Project manager; testing, planning, staffing and coordination of the performance testing team.

Resource planning, team leading and coordination, knowledge management administration, metrics creation, client interaction and relationship with Chilean partners.

Testing web services and flows using Rational performance tester tool and SoapUI.

Test analysis and design, test plan creation, test execution, environments setup, test reports creation; analysis and interpretation of performance execution results.

Tools: Rational Performance Tester, SoapUI, MS Office

IBM, Mexico Sep 2016 - Sep 2018

UAT Test Lead and SA. Morgan & Stanley for CMCP WM

Test coordination and System analyst for the LOPR UAT nearshore team. Leading the near-shore testing effort.

UAT and ETL Testing for the migration of FINRA LOPR regulatory reporting project for the wealth management banking industry to a web platform.

Requirements analysis, UAT test strategy design and implementation. Resource planning, team leading and coordination. ETL testing. Test case creation and execution, defect tracking, status reporting, reconciliation validations with client with final user perspective. Working directly with the client, developers, QA testers, analyst and other involved parties.

Tools: JIRA, ALM, Bank regulatory reporting tools, Citrix, OnDemand reports, Intellimatch, SQL.

IBM, Mexico Sep 2013 - Aug 2016

MetLife USA.

QA Project Lead.

Staffing and coordination:

Coordinating smoke, functional, regression and end to end testing effort for several projects and programs for web, mainframe and mobile based applications. Leading the team effort using scrum, agile and watherfall methodologies. Tracking of defects and issues using the Quality center tool

Technology used: HP Quality Center, SharePoint, PSPortal, MS Office, Citrix remote desk-top, Perfecto Mobile and other client's applications.

IBM, Mexico Aug 2012 - Aug 2013

SIT ETL Test Engineer

BMT Shuttle II (financial application)

Software Integration / ETL / Datawarehouse Test Engineer.

Working with the software integration testing team, analyzing requirements, design-ing, creating, executing and documenting test cases to ensure the quality of the product, using agile methodologies (scrum) under a DB2 and TSO environment us-ing tools such as DataStage, Data Studio, ISPF, JCL, SQL and Brio Reports. Work-ing closely with clients, architects and development team.

TATA Consultancy Services, Mexico May 2011 - Jul 2012

Bank of America. Service Support Level 3 Team Lead

Bank of America. Image Utilities. (Mainframe based application)

View Direct Support Level 3. Team leader and coordinator.

Working setting up View Direct mainframe reports. Coding JCL data members to load the reports into a production environment using change man facility. Job scheduling using CA7, ISPF, SDSF. Accessing to different logical partitions within a mainframe environment. Status reporting, tracking of requests and reporting sta-tus to customers.

TATA Consultancy Services, Mexico Feb 2009 - Apr 2011

Bank of America. Production Support. Project Lead.

Project leader of Production support level 2 Debit Card Applicaitons team. Researching, debugging and testing reported problems and issues for the Bank of America debit applications on a mainframe environment.

Technology used: Various Debit Applications on Mainframe environment, SMORE, ISPF, JCL, TSO, SAR, CA7.

IBM, Mexico Jan 2008 - Dec 2008

Service Support level 2 and 3. Team Leader.

IBM Systems Director. Active Energy Manager

CPS (Continued Programming Support) Team. Service Support level 2 and 3.

Team Leader. Tracking of defects and issues (tickets). Customer Service. Leading the team, fix-ing defects and bugs reported by internal or external customers on java code. Debugging reported problems. Unit test and functional verification testing of created fixes.

Technology used: Java, J2EE, Eclipse, Rational Application Developer Platfrom (RAD), CMVC, Linux/Unix, Agile Development Methodologies.

IBM, Mexico Feb 2007 - Dec 2007

Test Engineer. Z Series

z/OS Guadalajara. Operative System Z for IBM Z Servers (Mainframes). Lan-guage Environment testing team.

Function Verification Test Engineer.

Test Engineer for Language environment modules. Test case design, creation, documentation, and execution using JCL, Assembler and C Lan-guage within a TSO, s390, ISPF, CICS environment.

Technology used: C/C++, JCL, Assebler, Unix System Serivices, ISPF, S390, TSO, CICS.

IBM, Mexico Sep 2006 - Dec 2006

Intern.

Working on project: zseries test creation and execution for Language Environment and Unicode. Creating project’s documentation. Helping in test case creation and execution.

Technology used: C/C++, JCL, Assebler, Unix System Serivices, ISPF, S390, TSO, CICS.

Education

- Qualifications IT Management/Master Degree in IT Managment and administration

Universidad TecMilenio, Mexico, 2012

- Systems Engineering/Bachelor Degree in Systems Engineering

Instituto Tecnologico de Tepic, Mexico, 2006

Key courses and training

- ISTQB Certified tester foundation level

- Agile Development Workshop. IBM México

- IBM Agile Explorer Badge.

- Combinatorial Test Design (CTD).

Languages

- English. Fluent

- Spanish. Fluent

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