ADANNA EZEONWUMELU

Belleville, ON adzkis@r.postjobfree.com

SKILLS & ABILITIES

Tremendous interpersonal, written, and verbal communication skills

Demonstrated good leadership ability and take responsibility for actions.

Strong problem-solving skills and proven experience working independently and within a team environment.

Reliable, trustworthy, punctual, and mature

Technical support fundamentals with an aptitude for technology

Strong knowledge of ticketing software, ITSM, ServiceNow, Remedy

Proficient in technical troubleshooting and documentation.

Experienced in online course/content development.

Knowledgeable in performing Active Directory, LAN, WLAN, Firewalls services.

Advanced MS Word, Excel, Access, and SharePoint skills

EDUCATION

Post-Degree Certificate – Cybersecurity) 2023

Loyalist College of Applied Arts and Technology - Belleville, ON

Google IT Support Professional Certificate 2023

Google – Online

Bachelor of Science: Computer Science 1998

Nnamdi Azikiwe University, Awka - Anambra State

CERTIFICATIONS

Technical Support Fundamentals (Google) 2023

The Bits and Bytes of Computer Networking (Google) 2023

Operating Systems and You: Becoming a Power User (Google) 2023

NSE 2 Security Associate Network (Fortinet) 2022

Cisco Cybersecurity Essentials 2022

MCP

EMPLOYMENT HISTORY

Cyber Security Course Reviewer Field Effect Software Inc, Ottawa, Canada 2023

Thoroughly reviewed Field Effect's existing catalog of cyber security courses, with a strong focus on identifying and highlighting notable improvements which resulted in changing most of the outdated courses and Operating Systems

Analyzed and provided feedback on the complexity, ease of understanding, and supporting documents for the courses making way for the modification of the courses and increasing the ease of use of the courses.

Conducted a thorough Q&A on courses to identify missing, incorrect, or outdated learning materials and turned the courses into self-paced modules.

Tracked durations required to complete the training and make recommendations as to how long courses may be separated into distinct learning modules.

Documented issues, workarounds, and related matters, and contribute to product documentation as appropriate.

Designed course review templates for each course for the company and its client partners geared towards improving the usability of the courses.

ADANNA EZEONWUMELU

Belleville, ON adzkis@r.postjobfree.com

EMPLOYMENT CONTINUED

Used traffic monitoring tools (such ELK, Snort, Yara) to detect IOCs on network traffic and document their timelines.

IT Desktop Support Analyst Mobil Producing Nigeria, Subsidiary of ExxonMobil 2010 – 2022

Delivered onsite and remote technical support to end users, ensuring prompt and accurate issue resolution while prioritizing customer satisfaction.

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Conducted assessments of business needs and problem areas to develop targeted solutions.

Performed installation, configuration, and troubleshooting of computer hardware, software, peripherals, networks, VOIP systems, and mobile phones thereby reducing downtime.

Developed, and coordinated a bi-weekly Cyber Security awareness program for employees, including preparation, training, and scheduling which greatly reduced the rate of employees failing to cyber threats while increasing cybersecurity awareness.

Delivered in-depth training for over 1200 users on Microsoft Office applications (Excel, Word, PowerPoint), imparting knowledge of best practices for protecting data, minimizing errors.

Perform preventative, routine maintenance at multiple sites.

Oversaw installation of software programs and hardware systems to meet requirements by migrating from Windows XP, Windows 7 to Windows 11

Initiated and developed a solution center/customer service department and trained employees, this helped to reduce downtime in production.

Implemented User account management administration using AD, while applying GPO for different OU, user accounts and passwords

Conducted quarterly mock tests to evaluate compliance and reinforce security protocols while applying preventative, routine maintenance at multiple sites.

Investigated and addressed system issues to enhance usability and improve functionality.

International Student Ambassador Loyalist College, Belleville 2022 – 2023

Aided students in navigating the refund process for their offer letters.

Participated in students’ orientation workshops and provided guidance on the usage of the student’s portal including the learning management portal (Blackboard and Canvas)

Addressed and resolved inquiries from new international students regarding school-related matters.

Facilitated workshops, seminars, career fairs and training sessions with school staff to enhance their understanding and proficiency in utilizing technology.

Organized and facilitated career workshops and seminars for both current and alumni students in collaboration with the school career centre

As student life ambassador, participated in different activities in the school to assist students in different aspects of their journey/experience within the school.

REFERENCES AVAILABLE UPON REQUEST

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