Customer Service Representative
Resume:
Brittany Akiode
Highly motivated entry level Customer Service Representative
Hampton, VA 23669
**************@*****.***
Passionate customer service representative with 2+ years of experience in retail, telemarketing, and sales. Achieved 95% positive ratings and maintained a sound knowledge of the product, sales, tech support, and customer care.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
Dollar Tree - Hampton, VA
July 2022 to October 2022
• Kept store clean
• Restocked shelves
• Created inventory of products
• Handled returns and exchanges
• Maximized sales transactions
• Responsible for auditing and organizing the whole store
• Processed customer transactions
• Responsible for resolving all customer complaints
• Worked as team lead
• Greeted customers in a friendly manner
Crew Member/Cashier
J Smith Enterprises dba McDonald's - Hampton, VA
October 2019 to March 2020
• Took customer orders
• Ran the cash register
• Cleared tables
• Kept the area and store clean
• Provided exceptional customer service
• Labeled containers, boxes and orders
Sonic Crew Member
Sonic Drive-In - Hampton, VA
February 2015 to February 2017
• Worked in a high pressure environment
• Worked the cash register
• Helped customers with orders
• Bagged orders for customers
• Took out trash and recycling
• Swept and mopped area
• Made food
• Restocked items
• Maintained a positive attitude
Sales Representative
Vacation Village Resorts - Newport News, VA
October 2012 to January 2013
• Sold Vacation packages
• Identified sales opportunities and acted on leads
• Scheduled meetings with prospective clients and customers
• Generated 25+ leads per month
• Responsible for telemarketing
• Performed onsite, in-store retail sales
• Built personal relationships with clients and customers Sales Representative
Go Green Electric - Hampton, VA
July 2010 to December 2011
• Responsible for telemarketing
• Performed onsite, in-store retail sales
• Generated 10+ leads per month
• Consistently met or surpassed quotas of 7 sales per month
• Built personal relationships with customers
• Handled all prospective customer correspondence, including calls
• Provided exceptional customer service
Office Assistant/Receptionist
Hampton University - Hampton, VA
June 2008 to August 2009
• Answered phones
• Completed errands
• Stocked supply closet
Education
High school or equivalent
Hampton High School - Hampton, VA
September 2007 to June 2010
Skills
• Outbound sales
• Telemarketing
• Cold calling
• Inside sales
• Outside sales
Assessments
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Food Service: Customer Situations — Highly Proficient April 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Customer Service Fit — Familiar
April 2020
Measures the traits that are important for success for customer service roles. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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