Dennis Michael Gookin

**** **** **** ******

adzkh0@r.postjobfree.com 918-***-****

Dependable office employee with 15 years of experience working with law enforcement. Professional Experience

Alorica 03/16 - Present

Customer service representative.

Resolving customer service issues and filing insurance claims

• Filing insurance claims for broken, lost and stolen cell phones.

• Handling incoming calls and emails from customers and resolving customer service issues.

• Providing floor support other customers service representatives. City of Tulsa 05/00 - 12/15

Emergency Communicator

911 Dispatcher

• Handling incoming calls for both emergency and non-emergency response for police and fire departments.

• Dispatching appropriate response and ensuring the safety of first responders.

• Performing criminal history searches.

• Entering stolen items, missing people, warrants, and protection orders into federal data base.

•

Education

Tulsa Memorial Senior High School 08/87 - 05/91

General Education - 3.25

• High school

Key Skills

• Beginner level French and Mandarin

Interests

• Asian history and culture

References

Jason McDonald - Nurse

918-***-****

Grace Rendon, Department of Human Services

918-***-****

Jeff Cheng - Pastor, Tulsa Chinese Christian Church

972-***-****

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