Customer Service Representative
Resume:
Valerie Shannon
Dublin Ga *****
*****************@*****.***
Dedicated Customer Service Representative who provides problem solving through active listening. Skill in call center operations
Adheres to Customer Service Procedures.
Extensive History with Predictive Dialers
Work Experience
Consumer Debt Relief Inc.
Financial Advisor
1112 West Shore Blvd Suite 106
Tampa FL 33609
Supervisor Karissa Delaney 561-***-****
December 2022 to July of 2023
Closer created file in Global Services, pulled credit and discussed report and acceptable debt we can assist with went over a budget and different payment options to consolidate debt and repair credit customer choice which payment most suitable to allow them to become debt free as well as payment date, sent DocuSign to customer walked through signing once document received did a recording of company disclosure.
Customer Service representative
Pure Debt Solutions-West Palm Beach FL
Supervisor Karissa Delaney 561-***-****
April 2019 to April 2022
Fronter leads generated through predictive dialer verified all info, transferred to closer. Promoted to closer created file in debt tracker, pulled credit and discussed report and acceptable debt we can assist with went over a budget and different payment options to consolidate debt and repair credit customer choice which payment most suitable to allow them to become debt free as well as payment date, sent DocuSign to customer walked through signing once document received did a recording of company disclosure.
Customer Service Representative
Hardtack - West Palm Beach FL
March 2018-Marc 2019
Supervisor Titanna Moreno 561-***-****
Fronter on predictive dialer verified all info and transferred to closer. Closer Security Networks
January 2016 to March 2018
Pitched customer benefits of home security system, set up installation date and took initial payment. Swainsboro High School Graduate 1984
Skills
1. Skilled in call center operations.
2. Adheres to customer service procedures.
3. Extensive History with predictive dialers.
Contact this candidate