Valerie Shannon

Dublin Ga *****

adzkgm@r.postjobfree.com

561-***-****

Dedicated Customer Service Representative who provides problem solving through active listening. Skill in call center operations

Adheres to Customer Service Procedures.

Extensive History with Predictive Dialers

Work Experience

Consumer Debt Relief Inc.

Financial Advisor

1112 West Shore Blvd Suite 106

Tampa FL 33609

Supervisor Karissa Delaney 561-***-****

December 2022 to July of 2023

Closer created file in Global Services, pulled credit and discussed report and acceptable debt we can assist with went over a budget and different payment options to consolidate debt and repair credit customer choice which payment most suitable to allow them to become debt free as well as payment date, sent DocuSign to customer walked through signing once document received did a recording of company disclosure.

Customer Service representative

Pure Debt Solutions-West Palm Beach FL

Supervisor Karissa Delaney 561-***-****

April 2019 to April 2022

Fronter leads generated through predictive dialer verified all info, transferred to closer. Promoted to closer created file in debt tracker, pulled credit and discussed report and acceptable debt we can assist with went over a budget and different payment options to consolidate debt and repair credit customer choice which payment most suitable to allow them to become debt free as well as payment date, sent DocuSign to customer walked through signing once document received did a recording of company disclosure.

Customer Service Representative

Hardtack - West Palm Beach FL

March 2018-Marc 2019

Supervisor Titanna Moreno 561-***-****

Fronter on predictive dialer verified all info and transferred to closer. Closer Security Networks

January 2016 to March 2018

Pitched customer benefits of home security system, set up installation date and took initial payment. Swainsboro High School Graduate 1984

Skills

1. Skilled in call center operations.

2. Adheres to customer service procedures.

3. Extensive History with predictive dialers.