Customer Service Representative

Ja'Nia Causer

Technical Support

Waycross, GA ***01

***********@*****.***

+1-267-***-****

Authorized to work in the US for any employer

Work Experience

(REMOTE )Customer Service Representative/Call Center/ Tech Support Kelly Services - Remote

August 2021 to August 2023

• Inbound/outbound calls

• Assist customers with billing inquires

• refunds

• Troubleshoot electronic devices (iOS & android)

• purchases

• Mentoring

Warranty Specialist / Customer Service Representative Live Oak Homes - Waycross, GA

January 2021 to August 2021

Manage Contactors

Inbound/outbound calls

Assist Homeowners with their warranty

Assist homeowners with problems occurring to their home Payroll

Seasonal Reset Team/Overnight Stocker

Lowes - Waycross, GA

November 2020 to January 2021

I am apart of the P51 Reset Team.

I also help with the overnight stocking team.

I have set beams, and products.

I also have used power equipment to do task. (forklift, standing forklift, and order picker) Package Handler (Part-Time)

FedEx Ground - Waycross, GA

September 2020 to December 2020

Handle Packages

Customer Host/Asset Protection

Walmart - Jacksonville, FL

July 2020 to August 2020

I check receipts, Sanitize and organize carts, and count people coming in and out of the store. I also have a health ambassador role, which requires me to remind and make sure customers have a mask on before entering the building.

General Laborer

Duracell - Fairburn, GA

February 2020 to June 2020

Run Machines

Pack boxes

Check Material For Quality

Run a machine called the Shanklin

Run a machine called the Dtrayer

Fix the robots at times when maintenance was overwhelmed Cashier/Server/Cook/ MANAGER

Burgerim - Atlanta, GA

February 2019 to June 2019

My duties involve ringing up customers, serving their food, and cooking the food. I also clean up behind customers and clean the kitchen.

Education

Associate in Audio Engineering

SAE Institute of Technology-Atlanta - Atlanta, GA

September 2019 to Present

Some College in Psychology

Georgia State University - Atlanta, GA

August 2018 to March 2022

High school

Ware County High School - Waycross, GA

August 2014 to May 2018

Some College in Psychology

South Georgia State College - Waycross, GA

June 2016 to April 2018

Skills

• Cashier

• Cash Register

• Server

• POS

• Sales

• Customer Service

• Fast learner

• Cooking

• Factory

• General Labor

• General Laborer

• Assembly Line

• Warehouse Associate

• Construction Laborer

• Warehouse Experience

• Assembly

• Maintenance (5 years)

• Machine Learning (5 years)

• Library Services

• Java

• Analytics

• JavaScript

• Maintenance

• Electrical Experience

• Utility Locating

• Customer Service (3 years)

• Social Media Management (10+ years)

• Music production

• Forklift (Less than 1 year)

• Forklift Operator (1 year)

• Microsoft Word (10+ years)

• Microsoft Excel

• Android

• iOS

Certifications and Licenses

Drivers License

Forklift Certified

January 2021 to January 2024

Counterbalance Forklift

Narrow Aisle Reach Truck Certification

January 2021 to January 2024

Stand Up ForkLift

Forklift Certified

Present

Order Picker

Present

Assessments

Forklift safety — Proficient

January 2021

Best practices and safety hazards in forklift operation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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