Customer Service Sales Marketing

Robert T. Bourassa

Cell 760-***-**** LinkedIn Profile **********@*******.***

Accomplished Customer Service, Sales and Management Professional with Diverse Experience including B2B and B2C. Experience in Territorial Sales, Advertising (internet and print), Aerospace, Real Estate and Mortgage, Venture Capital, Fine Furniture and Design.

A skilled outside/inside sales professional with all aspects of media, phone, video and email. Able to work remotely using the internet for video conferencing, email marketing and prospecting, to manage large sales territory efficiently with cost savings. Keen customer acquisition and customer service/retention skills, contract creation and negotiation.

Chemical Strategies, Inc

Anthem, AZ

Account Representative 2022

• Quote, purchase, resell and ship Aerospace Chemicals.

• Customer service

Chemical Research Company

Phoenix, AZ

Plating Tank Chem Tech 2022

• Maintaining approximately 20 etching, plating, anodize and dye tanks.

• All chemical assay and recharge for these tanks

• Track chemical inventory and purchase to maintain working quantities

Intercontinental Capital Group, Inc

Melville, NY

Production Coordinator/Customer Service 2021-22

• 100% Remote work using Zoom Video, Outlook Teams, Velocify and Encompass.

• Sales, cold calling clients and receiving incoming in regard to new mortgage refinance.

• Customer service

Uni Glo Manufacturing, LLC 2020 Tempe, Arizona

Director of Quality and Lab Services

• Managed all data and lab staff, reported to the General Manager and Owner.

• Responsible for all aspects of the GMP manufacture of Dietary Supplements.

• Created COA for finished products.

• Reduced lab costs by managing all lab purchases and maintenance.

• Created test schedule for all raw materials and finished products.

• Wrote SOPs, OOS and raw material return justifications.

• Interacted closely with Owners, Shipping/Receiving, Purchasing, Production, Vendors and Customers. • Lab Equipment: UPLC, FT-NIR, IR, HPTLC, UV-Vis, Microbiology Incubators.

J and D Laboratories, Inc 2011 – 2019 Vista, California

Quality Control Assistant Lab Manager/former Lab Manager/former Senior Chemist

• Managed all data and lab staff of 9, reported to Director of Quality and Owners.

• Reduced lab costs by managing all lab purchases and maintenance.

• Reduced lab turnaround time from one week to 3 days.

• Created test schedule for all raw materials and finished products.

• Wrote SOPs, OOS and raw material return justifications.

• Interacted closely with Owners, Shipping/Receiving, Purchasing, Production, Vendors and Customers. • Lab Equipment: ICP-MS, GC, UPLC, HPLC, FT-NIR, IR, HPTLC, UV-Vis, Colorimeter, Disintegration units, Bloom Testing, Moisture Analyzer, Microbiology Incubators.

CamronDeen.com 2007 – 2013 Carlsbad, California

Partner/Sales

• Prospected and closed new clients.

• Helped build websites, HTML and CSS.

• Developed SEO and SEM strategies.

• Wrote content for websites, videos and print marketing.

CMTM, Inc 2006 – 2007 Encinitas, California

Territorial Sales/Marketing

• Managed large multistate sales territory of Criminal and Family Law Attorneys.

• Sold websites, directory listings, video, content, SEO and SEM strategies.

• Consulted with in-house staff on all creative aspects of sales.

• Worked trade shows across the US.

Builder Publications, Inc 2003 – 2006 Carlsbad, California

Territorial Advertising Sales/Associate Publisher

• Successfully marketed, sold and created magazines to Custom Home and Commercial Contractors. • Creatively involved in magazine and advertisement mockup and final copy.

• Worked successfully with magazine content writers and graphic artists.

• Provided all photography used for magazines and advertisements.

ADDITIONAL EMPLOYMENT INFORMATION

California Funding Services

Solana Beach California

Mortgage Sales/Marketing

Shade, Inc

Lincoln, Nebraska

Aerospace Composite Materials Sales/Marketing

EDUCATION

Degree: BS Chemistry, Arizona State University, Tempe Arizona

Additional studies Advanced Math, Biology, Physics, Ag Business and Animal Science, Education and Art.

Senior Project: The development of an ion sputtering device for use in Mass Spectrometer analysis of Gallium Arsenide crystals for low level metallic contamination. Method of Standard Additions. Dr. Peter Williams, Physical Chemistry.

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