Kori Sutton

Charlotte, NC

adzkce@r.postjobfree.com

+1-646-***-****

Proactive Customer Service Representative with six ( 6 ) years of experience in technology and retail industries and two ( 2 ) years of working with mental health patients . Aiming to leverage acquired academic knowledge and proven expert in helping customers by finding creative solutions . I am passionate about providing stellar customer service . Frequently praised organized and adaptable by peers . I can be relied upon to help your company achieve its goals . Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Records Specialist

CTSHealth - Gastonia, NC

January 2023 to Present

Put together intake packets signed by

care coordinators and DSS for new foster kids joining Carolina Therapeutic Services . Also documented kids medications and medical history through their MARS HR Generalist

Carolina Therapeutic Services - Gastonia, NC

Present

Set up interviews, document personal files on employees, gather supervisions from supervisors, etc . Order Picker

Randstad - Savannah, GA

July 2022 to December 2022

drove order picker, picking boxes and using warehouse app on scanner to scan boxes and move pallets Customer Service Representative

Concentrix ( at&t ) - Savannah, GA

July 2021 to December 2022

handled calls in retention for at&t . upgraded phones, added lines, fixed phone problems in general . Packer/Shipper

Randstad - Charlotte, NC

April 2021 to September 2021

Labeled and packed tupperware into boxes neatly and ready for selling . Verifier

California Cartage Company - Port Wentworth, GA

July 2020 to January 2021

Verifying trucks and truck load amounts .

Warehouse Associate

Wayfair - Port Wentworth, GA

February 2020 to July 2020

Unload and loading trucks, using forklifts and pallet jacks . Call Center Representative

iQor - Charleston, SC

October 2018 to May 2020

Call center : worked for terminix appointment setting and smac financing . Worked inbound and outbound calls . Also worked for American home shield proving people with warranties on their home appliances . Insurance Sales Agent

American Income Life - Pooler, GA

February 2019 to March 2020

Provide information to people about the benefits of life insurance . Customer Service Representative

Circle K - Beaufort, SC

February 2018 to January 2020

• performs excellent customer care

• excellent people skills

Education

Associate in Biomedical Engineering

Technical College of the Lowcountry - Beaufort, SC Present

High school diploma or GED

Skills

• Microsoft Office (3 years)

• Time Management (3 years)

• Typing

• Determination (3 years)

• Warehouse Experience

• Load & Unload

• Packaging

• Sales

• Food Preparation

• Cold Calling

• Serving Experience

• Negotiation

• Microsoft Powerpoint

• Case Management

• Cleaning Experience

• Social Work

• Transcription

• Pallet Jack

• Shipping & Receiving

• Order Picking

• Forklift

• RF Scanner

• Inventory Control (1 year)

• Human Resources

• Retail Sales

• Courier

• Microsoft Word

• Freight Experience

• Materials Handling

• Merchandising

• Organizational Skills

• Logistics

• Quality Control

• Telemarketing

• Customer service

• Quality Assurance

• Order Picker

• English

• Office Management

• Inside Sales

• Outside Sales

• Software troubleshooting

• Google Docs

• Analysis skills

• Windows

• Produce Experience

• Computer Networking

• Microsoft Outlook

• Technical Support

• DocuSign

• Mac OS

• iOS

• Insurance Sales

• Outbound sales

• Customer support

• Operating Systems

• Network Support

• Help Desk

• Warehouse management system

• Healthcare IT

Certifications and Licenses

food handler certificate

Food Handler

Forklift Certified

Assessments

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Warehouse safety — Proficient

September 2022

Using safe practices in a warehouse setting

Full results: Proficient

Food service fit: Crew member — Proficient

May 2020

Measures the traits that are important for successful food service crew members Full results: Proficient

Inside sales — Proficient

August 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Retail customer service — Proficient

March 2023

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

February 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Forklift safety — Proficient

October 2022

Best practices and safety hazards in forklift operation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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