Customer Service Representative
Resume:
RESUME
Parminder Kaur
Brampton, ON, L6R 1H6
******************@*****.***
SUMMARY:
Customer-focused professional with a strong background in providing exceptional customer service and administrative support. Proven track record of effectively handling customer inquiries, maintaining organized records, and creating positive interactions. Adept at multitasking in fast-paced environments while upholding a friendly and professional demeanor. Seeking a position as a Customer Service Representative/Receptionist or Customer Associate in a grocery mall to contribute to enhancing customer satisfaction and operational efficiency.
Experience:
Customer Service Representative/Receptionist
Lakme Academy Moga
- Greeted and assisted customers and visitors with a warm and welcoming demeanor, addressing inquiries and directing them to appropriate departments.
- Managed a multi-line phone system, answering and forwarding calls, taking messages, and scheduling appointments with a high level of accuracy.
- Provided administrative support, including data entry, filing, and preparing documents, contributing to improved organization and efficiency.
- Handled customer complaints and concerns, resolving issues promptly to ensure customer satisfaction and loyalty.
- Coordinated incoming and outgoing mail and packages, ensuring timely delivery and distribution.
- Maintained a clean and organized reception area, creating a positive first impression for visitors and customers.
Customer Associate
Smart point- Moga
- Assisted customers in locating products, providing information about promotions, and ensuring an enjoyable shopping experience.
- Operated cash registers and handled transactions accurately, processing payments and providing change with a strong attention to detail.
- Stocked shelves and organized displays to optimize product visibility and enhance the shopping environment.
- Responded to customer inquiries about products, prices, and availability, demonstrating a sound knowledge of the store's offerings.
- Collaborated with team members to efficiently manage inventory, restock products, and maintain a neat and organized store appearance.
- Participated in training new employees, sharing knowledge of effective customer service practices and store operations.
SKILLS:
- Excellent communication skills, both verbal and written, to interact effectively with customers, colleagues, and management.
- Strong interpersonal skills, with the ability to build rapport, diffuse tense situations, and deliver exceptional customer experiences.
- Proficient in using POS systems and handling cash transactions with accuracy.
- Familiarity with inventory management and merchandising principles to ensure an appealing and organized store layout.
- Detail-oriented and organized, capable of managing multiple tasks and priorities simultaneously.
- Problem-solving skills to address customer concerns and find satisfactory resolutions.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to adapt to new software and tools quickly.
EDUCATION:
-Project Management
-BSC (Non-Medical)
REFERENCES:
Available upon request.
AVALIBILITY:
Full time as well as Part-time.
Contact this candidate