EMPLOYMENT HISTORY

JUL, **** - PRESENT

Administrative Assistant, Woodlake Medical Management

• Handled administrative tasks including data entry, credentialing, and updating client files• Reformatted CVs to ensure client privacy• Generated weekly, monthly, and quarterly reports for clients• Assisted with company website and password updates• Sent welcome emails to new clients• Provided Rule 26 Disclosures to clients• Sent finalized reports to clients• Supported marketing team by creating marketing materials and organizing seminars• Sent bi-weekly mass emails on doctor highlights• Assisted other departments as needed• Created and ordered calendars for staff and clients• Sent holiday cards and gifts• Created HIPAA compliant sample reports• Followed HIPAA and OSHA protocols• Assisted in the development and implementation of new administrative systems and processes to improve efficiency and streamline operations.• Ensure compliance with all HIPAA and OSHA protocols in the handling and storage of sensitive client information and medical records.• Managed the inventory of office supplies and ordered new supplies as needed to ensure smooth operations.• Assisted in creating and maintaining client relationships by providing excellent customer service and addressing client inquiries and concerns in a timely manner.• Maintained a clean and organized office environment to create a professional and welcoming atmosphere for staff and clients.

FEB, 2016 - JUL, 2018

Patient Representative Lead, Physician’s Diagnostics and Rehabilitation Clinic

• Answered calls and scheduled patients• Made new patient charts and obtained medical records• Took patients back, measured height and weight, and recorded blood pressure• Entered patient data into the computer system• Followed HIPPA and OSHA protocols• Obtained authorization for patient therapy sessions• Proofread doctor's dictations and sent them to referring clinics• Assisted doctors with narrative reports, work restriction orders, and prescriptions• Entered medications and sent out outside referrals• Followed up on orders and obtained records for referring doctors• Prepared charts for therapists• Trained other employees and provided assistance• Helped front desk as needed• Discharged patients and scanned in charts JUN, 2014 - JUL, 2015

Loan Doc Specialist 3, Randstad

Entered customer information and loan codes into Horizon Database for Wells Fargo Loan Sales Department with efficiency and accuracy.

Prioritize and manage a high volume of incoming emails from third party, clients, and customers. Ensure compliance with all regulatory requirements while entering customer information and loan codes into the Horizon Database.

Ensure compliance with all applicable laws and regulations related to loan documentation. Ensure the accuracy and completeness of loan documents by carefully reviewing and analyzing them for any errors or discrepancies.

Identify and resolve any customer issues or inquiries related to loan documents in a timely and customer-friendly manner. EDUCATION

SEP, 2006 - DEC, 2010

Psychology, University of Minnesota, Minneapolis, MN SKILLS

Microsoft Experience Communication Skills

Organizing Meeting Goals

Problem Solving Fast Learner

6614 59th Ave N, Crystal, 55428

adzkbo@r.postjobfree.com

763-***-****

MELISSA RUDDY

ADMINISTRATIVE ASSISTANT

35 years old

PROFESSIONAL SUMMARY

Dedicated and result-oriented Administrative Assistant with 7 years of experience. Proficient in using Word, Excel, and PowerPoint with over 15 years of experience. Strong organizational skills and attention to detail. Fast hands-on learner with a typing speed of 59 wpm. Goal-oriented and able to effectively prioritize tasks to meet deadlines. SKILLS

Filemaker Salesforce

REFERENCES

Lori Murphy

763-***-****

Kelly Weeks

763-***-****

Jeanette Schneider-Peterson

612-***-****

HOBBIES

I love to travel, spend time with my family and explore new areas. I love playing volleyball and playing all types of games. Video and board.

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