Customer Service
Resume:
Sidra Ali
McKinney, TX *****
**********@*****.***
Work Experience
Contact Center Representative
AWL - Dallas, TX October 2021
to Present
• Answer and direct 120+ inbound and outbound calls, handle inbound inquiries, troubleshoot basic technical issues, and assist callers with different types of insurance requirements.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services regarding auto insurance, health insurance and life insurance.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
Customer Service Specialist
Mo-Labs Media - Dallas
November 2016 to Sep. 2021
• Answer and direct 40+ calls daily, with the goals including selling plans, managing customer accounts, responding to service queries.
• Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership.
• Created a customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
• Assist colleagues administratively typing letters, memos, and reports. International Sales Representative
2 Interact Solutions - Dubai
November 2010 to March 2012
• Managed company’s customer database by entering new customer information and validating existing customer information.
• Performed market analysis and research for comparable HR management solutions.
• Called potential new customers worldwide and educated them about the company's HR management solution.
• Convinced customers how our company’s solution is better than the other comparable solutions in the market.
• Exceeded quarterly goal for bringing new customers in multiple times Education
Bachelor's degree in Psychology
Montclair State University - United States
August 2008 to June 2012
Bachelor's degree
Skills
• .CRM
• Excel Expert
• Salesforce Expert
• AS400 Expert
• Queries
• SQL
• Teams
• Outlook
• Word documents
• Public speaking
• Data analytics
• Sales
• Customer relationship management
• Recruiting
• Human resources
• Communication skills
• Data entry
• Customer service
Certifications and Licenses
Achievement in Fundamentals of Human Resources
Achievement in Compensation & Benefit
Contact this candidate