Customer Service Representative

Melissa Henderson

Aberdeen, OH *****

*************@*****.***

+1-606-***-****

Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Authorized to work in the US for any employer

Work Experience

Healthcare Customer Service Representative-Remote

TTEC - Englewood, CO

October 2021 to January 2022

1. Answered incoming communications from customers 2. Conducted research to provide answers for customers to resolve their issue 3. Communicated with my trainer as often as necessary via MS Teams Caregiver

Private Duty In-Home Care - Georgetown, OH

August 2012 to November 2019

1. Provided in-home care services and assisted with activities of daily living 2. Scheduled appointments and transported to locations outside the home 3. Distributed medications as necessary

4. Acted with discretion when handling confidential information Homemaker

Stay At Home Mom/Wife - Ripley, OH

February 1992 to December 2014

1. Ensured household duties were completed

2. Maintained household expenses and budget

3. Coordinated medical care, meals, and social activities 4. Remained deadline-oriented and reliable while adjusting priorities and managing time wisely 5. Provided encouragement, support, and access to activities that enabled the development of skills Education

Associate in Science (AS) in Medical Billing & Coding Ultimate Medical Academy-Tampa - Tampa, FL

July 2020 to November 2021

Certificate of Completion in Office Technology

Ohio Hi-Point Career Center - Bellefontaine, OH

March 1994 to March 1995

High school diploma

Poteet High School - Poteet, TX

August 1987 to May 1991

Skills

• Medical Coding

• CPT Coding

• Medical Billing

• ICD-10

• Medical Records

• EMR Systems

• Insurance Verification

• Medical Terminology

• Medical Receptionist

• Medical Scheduling

• Computer Operation

• Anatomy Knowledge

• Patient Care

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