AARON LOUCKS

*** ****** ***** *****, ********, CO 80538 316-***-**** adzk7g@r.postjobfree.com

CORE COMPETENCIES

Operating systems install and troubleshooting

Computer build, diagnostics, and repair

Virus and malware diagnostics and repair

Computer network deployment

Config file modification and troubleshooting

Customer service

Mediation during team conflicts

Multitasking while meeting strict deadlines

RELEVANT PROFESSIONAL EXPERIENCE

2018-2020 Service Desk Agent/Workflow Team, Buchanan Technologies Provided general Windows and browser support

Responsible for diagnostics to determine necessity of field tech Provided support and maintenance across multiple proprietary softwares Promoted to member of Workflow Team

As Workflow team processed secure access requests and user account creation 2017-2018 Customer Service, The Humidor East

Customer service

2015-2017 Customer Service, The Humidor Cigar & Lounge Assisted in maintenance of data collection software Customer service

2014-2015 Customer Service, Auburn Spirits

Customer service

2010-2014 Tax Consultant / IT, Savage & Savage Inc. Maintenance of Computers, Network, and Printers

Software purchase, install, and diagnostics

Hardware evaluation, purchase, install, and maintenance Tax preparation, filing amendments

Client representation, data collection, research

Professional correspondence with state government

Education

BS Information Technology, Utah, Western Governor University (Current) High School Diploma, Kansas, The Independent School (2002-2006) CompTIA Network+ Certification

CompTIA Security+ Certification

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