Program Manager Customer Service

William Jay Bowmer

Austin, TX ***** 512-***-**** ********@*****.*** https://www.linkedin.com/in/ william-bowmer-051076205

Summary:

Accomplished and dedicated leader with a track record of success in network engineering, project management, and team leadership. Expertise in designing, deploying, and delivering client-focused solutions to resolve complex business issues. Strong communication, strategic thinking, and problem-solving skills. Proven ability to manage multiple projects, teams, and accounts while delivering high-availability solutions on time and within budget. Core Competencies:

- Program and Project Management Team Leadership Customer Service

- Relationship Management Talent Acquisition Network Management

- Service Delivery and Assurance Vendor Management Staff Training Development

- Business Liaison

Professional Experience:

DXC Technology IT Leader - Networking Services / Account Delivery Manager 2021-2022

- Managed multiple accounts and delivery managers, leading network engineering teams for large enterprise networks.

- Provided leadership for account delivery, projects, and service delivery teams in the network and voice space.

- Ensured quality and consistency of delivery and met financial and business objectives. AT&T Business Solutions Senior Leader – Network Operations 2014 – 2021

- Led large global network engineering teams, overseeing network design, implementation, and project execution.

- Developed and maintained budgets, achieved financial goals, and delivered complex projects on time.

- Implemented network management tools and delivered metrics for optimizing network delivery teams.

CSC Network Manager/Program Manager/Service Delivery Manager 1997 – 2014

- Managed global network infrastructure supporting financial services organizations.

- Oversaw network operations, disaster recovery efforts, and vendor relations.

- Led network strategy development and implementation for new technologies. Additional Relevant Experience:

MAI Systems Program Manager and Sales Consultant Pagenet Network Engineer

The Associates Bancorp Network Engineer / Team Lead Education:

Master of Business Administration, Information Technology St. Edwards University Bachelor of Business Administration St. Edwards University Professional Certifications:

- Six Sigma Green Belt (inactive)

- PMP (inactive)

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