SHANEECE T ROBINSON

CONTACT

863-***-****

adzk4m@r.postjobfree.com

*** *** ** **, **** MEAD

E, FL 33841

PROFESSIONAL SUMMARY

Motivated Customer Service

Representative focused on

delivering quality ser vice.

Remains

level-headed in issue

resolution. Documents

problems thoroughly and

strives to achieve

complete customer

satisfaction.

SKILLS

Call management Problem

resolution

Hospitality and

accommodation Record

preparation

Account updating Positive

and professional

Plate presentation Call

triaging

Information security

Consultative sales

Documentation Calm

demeanor

Strong communication

EXPERIENCE

CUSTOMER SERVICE INTAKE SPECIALIST Jul 2021 Current Maximus, Jacksonville, fl

Documented, researched, and resolved customer ser vice issues. Followed up with customers to offer additional support and check resolution

satisfaction.

Handled customer inquiries, billing questions, payments, and ser vice requests.

CUSTOMER SERVICE ASSOCIATE Feb 2019 Jan 2021

Wireless Sales Associate, FORT MEADE, FL

Troubleshot basic problems with cell phones for established customers.

Monitored product inventor y and communicated with other locations to locate

hard-to-find products.

Greeted customers and started conversations to assess needs and build rapport.

Helped customers verify compatibility of wireless accessories. Advised customers on plans best-fitting personal budgets and needs.

Demonstrated cellphone features and assisted with product comparisons.

Discussed pricing and data plans to help customers choose ser vices that best suit needs.

Used POS systems to ring up customer sales and digitally remove purchased products

from inventor y.

Drove sales success by building displays and merchandising attractive arrangements.

Met sales quotas, frequently exceeding targets by taking advantage of upselling

opportunities.

Kept store shelves, racks and bins presentable with frequent resets. Promoted products effectively by staying on top of offerings and prices

WAREHOUSE ASSOCIATE Feb 2018 Feb 2019

Walmart, Davenport, fl

Received, staged, and stored incoming merchandise. Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks.

Supported accurate inventor y management by controlling use and S

R

Paperwork processing

New teller training

conducting regular

cycle counts.

Transported items using forklifts and pallet jacks. CUSTOMER SERVICE ASSOCIATE May 2015 Nov 2018

Sykes, lakeland

Handled customer inquiries, billing questions, payments, and ser vice requests.

Documented, researched, and resolved customer ser vice issues. Followed up with customers to offer additional support and check resolution

satisfaction.

Compiled customer feedback to recommend improvements to management.

Managed customer calls efficiently in fast-paced call center environment.

Discussed promotions and special offers to customers to increase sales.

Organized documentation for new sales, warranties, and ser vice program sign-ups.

Answered numerous inbound calls each day to handle various concerns, set

appointments, and close sales.

Resolved issues based on thorough investigations of concerns. Referred unresolved customer grievances to designated departments for further

investigation.

Resolved customers' ser vice or billing complaints by exchanging merchandise, refunding

money, or adjusting bills.

Contributed to billing accuracy by determining charges for ser vices requested, collecting

deposits, and arranging long-term payment plans.

EDUCATION

HIGH SCHOOL DIPLOMA Jun 2012

Fortmeade highschool, fortmeade, fl

Contact this candidate