Customer Service Order

SHAMIA CARMONA

*** ***** ******, *** **

Brooklyn, NY 11212

adzk4b@r.postjobfree.com)

Mobile718-***-****

OBJECTIVE

To work for a company or organization in which I can use my customer service skills to provide quality services to customers and clients.

MAJOR STRENGTHS

● Customer Service Professional with excellent communication and interpersonal skills

● Proven ability to identify, assess and resolve concerns through insightful and decisive action

● Proficient in filing, word processing, webmail and application-based email programs WORK EXPERIENCE

Intercruises LTD

Pier Services Agent

Brooklyn, NY 09/2017-03/2021

● Responsible for greeting travelers

● Processing credit card payments

● Checked credentials

●

Omakase Two Inc.

Customer Order Clerk/Food Preparer

Brooklyn, NY 10/2015-5/2017

● Check inventory to make sure requested product is available

● Review orders for accuracy and completion

● Files copies of all orders received

● Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

New York City Parks Department

Parks Associate (Seasonal)

New York, NY 04/2015 – 10/2015

● Execute general maintenance operations throughout all assigned parks and playgrounds in Manhattan

● Greet park patrons and address all questions and concerns

● Readily provide patrons with information regarding directions to local points of interest, event schedules and personnel contacts

● Monitor patron/visitor activities and enforce Parks policies; warn violators of rule infractions Uncommon Goods

Picker Packer

Brooklyn, NY 10/2014 – 01/2015

● Perform warehouse daily operations for general goods online shopping website

● Located and scanned items for per customer order

● Packaged goods and placed orders on conveyor belts

● Inspected and reported damaged and misplaced products to team leaders New York City Parks Department

Clerical Associate (Seasonal)

Brooklyn, NY 06/2012 – 01/2013

● Answered phone, provided information about events and took messages

● Entered timekeeping data into database and completed timecards for employees

● Made copies, faxed documents and organized office’s physical filing system Partnership for Innovative Comprehensive Care,

Direct Care Provider

New York, NY 09/2009 – 09/2010

● Created personal living plans and goals for mentally challenged adults

● Supervised activities including planned trips to parks, museums and day trips to the mall

● Escorted patients to medical appointments and discussed care with medical staff

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