GLAYCON FERREIRA

Attleboro, MA ***** • 857-***-**** • adzk45@r.postjobfree.com

Seasoned Information Technology (IT) professional with 19+ years of Business Leadership, Infrastructure Management, Project Management, and Contract Management experience leading the expert implementation of advanced IT solutions for various national and multinational companies (public and private institutions). Possess great process mapping, cost evaluation, KPI analysis, reporting, negotiation, and client management skills. Fluent in Portuguese and English. Finalist for the prestigious 2013 IT Benchmarks of the Year and 2011 IT Executive of the Year Award. SKILLS

ITIL COBIT VMware Oracle ZIMBRA Zabbix Service Desk Plus Opmanager Backup Exec MS Terminal Services Cisco Routers Sien Wazuh Software AdAudit Plus Log Analyze Symantec (Brightmail and Endpoint) Google Ad Manager

Risk Management Crisis Management Network Firewall UTM Senior Leadership DHCP DNS VLAN VPN Project Management Google Analytics WordPress CRM Software Disaster Recovery Operations Management Cyber Security

ISO27001 Audit Business Management Sales Management PROFESSIONAL EXPERIENCE

Outview Innovative IT Solution – Brazil – IT Director & Founder 12/2011 – Present

• Founded a technology consultancy, growing it to over 100 employees, impacting over 5,000 users, and aiding over 10 companies in Information Technology Infrastructure Library (ITIL), COBIT, risk, and crisis management.

• Implemented ITIL best practices for Dinâmica Telecom and EBR Telecomunicações, doubling annual revenue through strategic campaigns.

• Managed and coordinated major technology projects, including the technological implementation for Uruguay's Railway Control Center, high availability server projects for Fortaleza's Metro, and data center projects for railways in Australia and Argentina, showcasing expertise across various industries.

• Spearheaded the execution of consultancy services and measured outcomes quality and business impact by analyzing project-related key performance indicators (KPIs) and creating performance reports.

• Coordinated the setup and implementation of the Sien Wazuh, Identify Audit, Log Analyze, and Opmanager for Elytron and managed the entire training of departmental teams to use software programs best.

• Created a Security Management Committee and Information Security Policy Handbook for MEDSENIOR, a health company with 5 hospitals and 10 branches, aligning with ISO27001 standards. Municipal of Espírito Santo – Brazil – Municipal Secretary of Technology 06/2015 – 09/2017

• Managed and coordinated a forensic investigation with the Civil Police to uncover potential financial misconduct in Serra's municipal administration, showcasing expertise in handling complex legal and technical matters.

• Administered all IT contracts and systems for the municipality, successfully implementing community technology resources, ensuring compliance, and efficiently managing technology budgets.

• Developed and executed targeted training plans for a 60+ IT team, achieving high productivity and motivation, and fostering a positive and collaborative work environment.

Grupo Soares – Brazil – Chief Information Officer (CIO) 08/2010 – 12/2011

• Oversaw the maintenance and infrastructure management and optimization of 2 VMware hosts, 2 18TB storages, 2 core L3 switches, 2 SAN L2 switches, 2 Oracle Database servers, and many others.

• Led the implementation of diverse IT solutions including Service Desk Plus, Opmanager, ERP Solutions, and others. ALLEN – Brazil – Operations Director 02/2008 – 12/2010

• Offered exceptional client service and business development plans which placed ALLEN as the largest Microsoft reseller in the region.

• Managed multimillionaire IT contracts with major multinational companies and public agencies. Impresso Soluções – Brazil – Founder and CEO 06/2005 – 01/2008 EDUCATION & CERTIFICATIONS

• Certificate of Political Sciences & Crisis Management – AESG Superior School of War – Brazil 09/2018

• Bachelor's degree in Information Technology Management – UNISUL University – Brazil Incomplete 09/2012

• Bachelor's degree in Mechatronics Engineering – UCL University – Brazil Incomplete 07/2005

• Bachelor's degree in Data Processing – L Camões College – Brazil 11/2000