Program Manager
Resume:
Nyisha M Vaughn
Experienced Human Services, Social Work; Educational; Case Management Professional.
Bridgeport, CT 06607
******.******@******.***
Professional Summary:
I've dedicated my professional career in helping people, and making a difference in the lives of others 23 years of experience working in educational, social welfare, and clinical environments. My positions have varied to include: direct service, education assistance and coordination. Teaching safety education to youth in preschool, elementary and middle school. Training supervisor, staff and volunteers.
Supervising manager.
Expertise in : Supervision & Case Management, Intake; Direct Care; Early Childhood Education; Family Reunification; Domestic and Sexual Violence Prevention; Care, and Education; Advanced Behavioral Health; General Administrative and Non-Profit Business Administration; Events/ Events Management. I am hard working, enthusiastic, and always ready, willing and eager to learn. I'm reliable, responsible and respectful.
I'm have my own reliable vehicle and am able to commute to and from work. Authorized to work in the US for any employer
Work Experience
Program Manager & Residential Supervisor
Newport Healthcare - Fairfield, CT
April 2023 to Present
General Description of Role:
To oversee the assigned residential houses and to ensure that the Newport Program runs smoothly from a day to day basis. Works directly with the Residential Supervisors at assigned location offering direction, support and feedback. Act as a liaison to the Clinical Team and the Experiential Facilitators, sharing information and direct plans with the CC’s (care counselors) to offer the most up to date and individualized treatment for our Residents.
Essential Duties & Responsibilities:
• Making schedules for both houses and handling any other scheduling issues
• Delegating responsibilities and duties from shift to shift to the Residential Supervisors.
• Identify shift leads and develop appropriate training
• Conduct weekly meetings with the Residential Supervisors to monitor progress and work on areas of improvement
• Conduct monthly meetings with staff to monitor progress and work on areas of improvement
• Interview and select new employees in conjunction with HR and the Program Director
• Coordinate interview times, documentation, and update iCIMS.
• Provide training from the Newport module for all new direct care staff and review monthly with all employees
• Conduct performance evaluations
• Attend morning rounds and provide updated information to the Clinical team and bring any information/ plans to my direct care staff each day
• Attend weekly Treatment Team meetings and give feedback pertaining to Residents of each house and send weekly Action Plans
• Work directly with Clinical Staff regarding daily scheduling issues and specific treatment plans for Residents
• Work directly with Experiential Facilitators with daily scheduling and any individualized Treatment Plans
• Schedule and facilitate special activities for Residents (i.e. rock climbing, skating, movies, conferences etc.)
• Responsible for payroll approval and PTO
• Management for all Residential Supervisors and Care Coordinators under their supervision
• Assist Program Director in preparation visits/tours.
• Act as point of escalation for challenging or emergent situations
• Observe Residential Supervisors and Care Coordinators in action daily to identify coaching, training, or recognition opportunities
• Facilitate program portion of Parent Orientation
• Facilitate tours as needed
• Oversee all new resident intakes and consents
• Ensure safety in the community
Program Manager of Crisis & Housing Services
The Center for Family Justice, Inc. - Bridgeport, CT September 2021 to April 2023
Oversees and provides leadership and supervision to the agency’s crisis and housing programs. Provide crisis intervention, advocacy, short- term counseling, case management and referrals for clients in crisis as a result of domestic and/or sexual violence. Ensures quality services are provided to The Center’s clients, contractual and program compliance, and representation of The Center in the community. Crisis Services – Safe House & Hotline
• Ensure 24-hour coverage of the safe house schedules. This includes providing direct service coverage to crisis services clients when needed.
• Advise the crisis advocates in hotline and safe house interactions.
• Provide intake, crisis intervention, advocacy, short- term counseling, case management and referrals for clients in crisis as a result of domestic violence and/or sexual assault.
• Provide clients with support from a client defined advocacy model of service.
• Meet expectations of funding sources in terms of contract requirements.
• Attend meetings and trainings with the Connecticut Coalition Against Domestic Violence (CCADV) and the Connecticut Alliance to End Sexual Violence (The Alliance).
• Maintain accurate case files and enters data into client database as soon as possible.
• Work collaboratively and cooperatively with staff, volunteers and community groups.
• Manage all hotline operations, including direct supervision of internal and external hotline staff, development of hotline schedule, reporting and quality assurance.
• Coordinate with Program Director to implement and monitor the LAP program with all 6 police departments in our catchment area.
• Acts as agency liaison to SafeConnect.
Unit Management
• Works collaboratively with Director of Youth & Adult Services & Chief Information and Operating Officer to ensure data entry is accurate and reporting is completed on time.
• With the Program Director, reviews and plans for future funding needs for crisis and housing services.
• Determines unit goals and develop relationships that will assist client referral needs.
• Develop, maintain and update operational manuals and protocols for crisis and housing services.
• Provide leadership, guidance and support to staff, including scheduled supervision, employee performance evaluations and professional development.
• Train and monitor safe house and hotline staff, interns and volunteers to ensure quality service delivery and adherence with administrative procedures (e.g., case notes, entry of data, etc.) and contract obligations.
• Supervises the Rapid Rehousing program and ensures timely reporting to CCADV. Agency
• Participate in agency’s community outreach and awareness activities.
• Represent the agency on local and statewide meetings/advisory communities and taskforces.
• Provide outreach and training to community providers on issues related to the dynamics of domestic and sexual violence including trauma informed crisis intervention.
• Participate in all appropriate agency meetings and trainings.
• Special projects as assigned.
Clinical Case Manager- Therapeutic Foster Care
Family and Children’s Agency - Norwalk, CT
June 2019 to September 2021
Responsibilities Include:
• Coordinating and providing direct care that is safe, timely, effective, efficient, equitable, client- centered, strengths-based and solution focused.
• Providing advocacy
• Handle multiple case assignments.
• Draft and execute service plans.
• Review case progress and determine case closure per agency policy.
• Help clients achieve wellness and autonomy
• Facilitate multiple care aspects (case coordination, information sharing, etc)
• Assist clients in making informed decisions, regarding their clinical status and treatment plans.
• Develop and maintain working relations with clinical team.
• Accurately and timely; record, document, input data, and produce statistical reports and case information as required.
• On Call Emergency Line every 6 weeks (7 day rotations; 24 hours on weekends) Family Support Specialist
Bridgeport Hospital - Bridgeport, CT
November 2016 to June 2019
Bridgeport Hospital- OBGYN Parent Program
Responsibilities included:
• Case management services for prenatal patients.
• Home visits.
• Documentation and data input.
• Developmental/Educational support.
• Referrals for additional services.
• Weekly individual 1:1 support for clients.
• Administrate/ Business Operations
Scheduling Coordinator
BrightStar Care - Norwalk, CT
December 2015 to November 2016
Responsibilities Included:
Scheduling CNA’s to work with home bound seniors
Assisted LPN’s, and RN with critical case planning and adjustments based on clinical needs of client Scheduled meetings and maintained time records for employees Received and collaborated referrals for clients
Matched CNA’s with clients based on particular needs and location areas Reported to executive director
Worked On Call Emergency Line 2x monthly (scheduled for on call 7 day rotations; 24 hours on weekends) Administration/ Business Operations
Began working PT Nov 2016- Sept 2019
Education Coordinator/ Staff & Case Manager.
Kids in Crisis - Cos Cob, CT
May 2001 to December 2015
Responsibilities Included:
Overall supervision of care and coordination of all clients aged 0-17. Supervised direct service staff of 15.
Maintained and managed an average of 12-17 cases per month.
• Managerial responsibility for all educational needs for in house clients (pre-school age through grade 12)
• Assessments, coordination, transportation, representation and parent support.
• Registration and withdrawal (as required) of all residents in local school districts.
• Attendance and representation at any education based meetings.
• Coordination of residents (suspended or expelled) including management of school day.
• Administration of referrals to out of school placement or alternative educational environments.
• Reporting progress of students to respective boards of education.
• Monitoring of educational progress of all residents.
• Implemented and managed weekly staff schedule; census up to 20 in house residents age 0-17.
• Approving vacation, personal, and other time off requests.
• Supporting in house staff and rotating large number of part-time and relief employees.
• Attending and reporting at monthly staffing meetings
• Participated in weekly clinical meetings; reporting case management for each individual client.
• Attended out of office meetings to advocate and represent clients individual needs, including but not limited to: criminal, educational and supportive housing needs.
• Maintained weekly detailed records and case work notes.
• Provided aftercare for clients once discharged.
Accomplishments
Successfully facilitated individual, group and family sessions Supervised in school based prevention safety education program. SAFETALK. Assisted in recruitment and interviewing/training of staff and volunteers to assist in school based education program.
Created and maintained professional job based relationships with large full time, part time and relief staff.
Served as liaison between direct service staff and administrative/clinical staff. Skills Used
Strong Communication skills (oral and written)
Networking skills
Case management
Organization
Time management
Interpersonal relationships
Clerical proficiency
Business Administration
Intake
Education
Current Graduate Student in Organizational Leadership / Non-Profit Management
Northcentral University - Remote
August 2022 to Present
Bachelor's in Human Services Management
University of Phoenix-Online Campus
January 2015 to February 2019
Associates of Art in Psychology
University of Phoenix
July 2013
Credentialed in Family Development
University of Connecticut - Storrs, CT
Skills
• Customer Support
• Customer Service
• Apple
• Case Management
• Crisis Intervention
• Social Work
• Medication Administration
• Individual / Group Counseling
• Recruiting
• Mental Health Counseling
• Experience with children
• Childcare
• Group Therapy
• Behavioral Health
• Project management
• English
• Behavioral Therapy
• Motivational Interviewing
• Crisis Management
• Child & Family Counseling
• Program Development
• Special Education
• Cognitive Behavioral Therapy
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Intake
• Meeting facilitation
• Care plans
• Research
• Intake
• Mentoring
• Curriculum development
• Presentation skills
• Addiction counseling
• Classroom management
• Data collection
• Interviewing
• Microsoft Access
• Adobe Photoshop
• Communication skills
• Organizational skills
• Behavior Management
• Management
• Conflict Management
• Program Management
• Autism experience
• Teaching
• Tutoring
Certifications and Licenses
Family Development Credential
April 2018 to Present
Credentialed to provide — direct service, support and assistance for individuals and families who need immediate crisis intervention, prevention, in home, and reunification services. University of Connecticut- Stoors;
Family Development Credential Program
Certification in Domestic Violence and Sexual Assault December 2021 to December 2023
Certified in recognition, assessment and prevention and education for victims @ survivors of domestic violence and sexual assault.
Advanced Behavioral Health Credential
July 2019 to Present
Certified and credentialed to supervise, monitor and advise individual clients and families who present with behavioral health needs, or require individualized supervision. Including, but not limited to: transport of clients with advanced behavioral health needs, supervision of family visitation sessions, case management and referrals; clinical notations of sessions. Assessments
Case management & social work — Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
2010-Present Microsoft Office Suite, Windows XP, Windows 10, excellent communication, management business and administrative abilities.
First Aid- CPR Certified
CT State Medication Administration License Maintained (exp 8/16)
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