Customer Service Data Entry

Pauline Joy Remster

*** **** ** *** #*

Bellevue, MI 49021

Home Phone 269- 317-1590

**************@*****.***

OBJECTIVE: Customer Service, Data Entry Clerk, Booking Reservations and Verifying Cancellation Policies and Procedures

SUMMARY OF QUALIFICATIONS:

● Offering over three years light industrial and manufacturing experience

● Past a Government background check/clearance check

● Employment History

Getaroom.com-Work from Home

Reservations and Customer Service 2014 – 2015

Assisted Guest with Booking Hotels, Resorts and Condos and assisted Guest with check in issues and also verify Cancellation Policies with the Guest. Peckham-Charlotte, MI 48813 517-***-****

Customer Service 2009 -2012

Answered inbound calls-assisted customers with passport applications Worked with customers to bring complaints to a satisfactory conclusion then transferred to their Apparel Department at their corporate plant then transferred to Peckham in Charlotte. Sparten Motors-Charlotte, MI 48813

Production/Assembly Line Worker 2006-2008

Performed production part assembly installing windshield wiper motors and worked within a group to assure work was done within projected time frame

-1-

United States Postal Service- Kalamazoo MI 49001 269-***-**** Data Entry Clerk 2005-2006

Entered information from incoming mail and packages Determined proper destination for mailRerouted any misfiled or mail with incorrect information. Manpower referral and completed assignment Idea Art- Nashville TN 37215

CSR in Call Center Environment 1997-2003

Answered inbound calls-assisted Customers with Orders, handled Error Orders and past due accounts. Now closed

Wright Travel

Leisure Office/ Now Closed/1993-1997

Assisted Clients with Air/Travel/Vacation Packages EDUCATION

1978 Springfield High School 1023 Avenue A Springfield, MI 49037 Studied Office Procedures Earned High School Diploma 1980 Kapiolani Community College 4303 Diamond Head Rd Honolulu HI 96816 Studied Business/Liberal Arts Did Not Graduate Started working in Wakiki 1993 Harcourt/Fugazzi Business College 5042 Linbar Dr. Ste 200 Nashville TN 37211 Studied Travel and Tourism Earned Master Class in Travel Diploma 2022 Travel Institute Completed Certification Course on Sabre, American Airlines Reservation System

REFERENCES:

Darla Villeneuve Bellevue Apartments #231, Bellevue, MI 49021 269-***-**** Robert Jarosz 11299 Carlisle Hwy, Nashville, MI 49073 517-***-**** Sheila Andrews 325 East Street, Bellevue, MI 49021 269-***-**** HOBBIES:

I enjoy rescuing Animals and spreading awareness on TNR for God's Creations, learning Yoga and Meditation techniques for mind, body and soul.

Contact this candidate