Customer Service High School
Resume:
ORNYX MAGUT
S U MMARY
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. E X P E R I E N C E
Volunteer
Community development council dirham Ajax, ON June 2023 - Current Customer Service Ambassador
KENYA RUBIS PETROL STATION October 2022 - May 2023 SIMBA PETROL STATION
TRUCK DRIVER January 2020 - September 2022
Followed directions from supervisors and completed tasks within appropriate timeframe.
Offered support and assistance to community members. Helped with prep, set up, and breakdown of community and public events. Collaborated with others by contributing time, effort and talent to advance needs or further missions.
Established and maintained relationships with fellow volunteers and organizational stakeholders.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business. Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Recruited, hired and trained employees on operations and performance expectations.
Cultivated and maintained relationships to promote positive work culture. Guided and motivated staff to drive maximum performance. Developed and implemented strategic sales plan to accommodate corporate goals.
Met with stakeholders to address issues and implement solutions. Leveraged market knowledge and studied competitive landscape to drive revenue.
Recommended corrective actions to conform to quality specifications. S K I L L S
Supply Coordination
Documentation and Reporting
Public Relations
[Kenya] Driver's License
Document Management
Flexible Schedule
Service Referrals
Operations Support
Computer Skills
Food Distribution
Recordkeeping
Research
C O N T A C T
************@*****.***
Ajax, ON, L1S 7PG
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
ST PETERS HIGH SCHOOL NGOISA
November 2019
Diploma
Information And Communication
Technology
Rift Valley Training Institutes.
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