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It Support Desktop

Location:
Pietermaritzburg, KwaZulu-Natal, South Africa
Salary:
R17000
Posted:
September 08, 2023

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Resume:

CURRICULUM VITAE OF

NTOMBIFUTHI HEDWICK CELE

PROFILE

I am accountable innovative reliable, and honest person. I am a team player, who is dedicated and committed to achieving great results and meeting strict deadlines. As I am goal orientated person, I am willing to explore the work avenues that will give me the necessary and required work experience, together with my previously acquired knowledge, to make a positive impact on the organization for which I work with.

PERSONAL DETAILS

Date of birth : 1986 – 01 – 01

ID Number : 860**********

Gender : Female

Nationality : South African

Driver’s License : Code 10 ( C1 )

Criminal Offence : None

Contact : 076-***-**** / 082-***-****

Email : adzjzi@r.postjobfree.com

Physical Address : Mafakatini Location

: Merrivale

: 3291

Postal Address : P O Box 109

: Merrivale

: 3291

Skills : Handle pressure

: Problem solver

: Flexible

: Decision Maker

: Public speaker

EDUCATION

School Name : Langsyde Combined School

Year completed : 2005

Highest Grade Passed : Grade 12

Subjects : Isizulu First additional Language

: English Second Language

: Afrikaans Second Language

: History

: Biology

: Business Economics

Institution name : Damelin College

Qualification :N+ Certificate

Year Obtained : 2021

Modules : Introdution of computing

: Computing foundation, data storage and memory

: Network computing

: Network communication

: Internet primer

: Network security

: Modern communication

: Virtualisation and cloud technologies

Institution Name : Damelin College

Qualification : A+ Certificate

Year Obtained : 2020

Modules : Installing and configuring PC components

: Managing shared resources, printers, laptops mobile device

And troubleshooting

: Operating system support

: Network infrastructure concepts

: Configuring and troubleshooting networks

: Configuring and troubleshooting operating systems

: Storage devices maintenance and troubleshooting

: Installing, configuring and troubleshooting international

System components

: Implementing operational procedures

: Implementing client visualization and cloud computing

: Securing concepts

: Securing workstation and data

Institution Name : Damelin College

Qualification : ICDL ( International Computer Driving License ) Certificate

Year Obtained : 2017

Modules : Spreadsheets

: Presentation

: Using Databases

: Online Essentials

: Word Processing

Institution Name : Damelin College

Qualification : Computer Skills for office and windows Certificate

Year Obtained : 2013

Modules : Computer basics

: Using Microsoft Word

: Using Microsoft Excel

: Using Microsoft Outlook

: Using Microsoft Powerpoint

: Presentation

Institution Name : Varsity College

Qualification : Project Management Diploma

Year Obtained : 2013

Modules : Risk Management

: Project Scoping

: Work Breakdown Structure

: Project Scheduling

: Cost Management

: Earned Value Management

Institution Name : Boston City Campus

Qualification : HIV / AIDS Management and Counselling Diploma

Year Obtained : 2007

Modules : Counselling

: Sexuality Education

: HIV/ AIDS Education

: Nutrition and HIV / AIDS

: HIV / AIDS Counselling and Management

: Care and support for the Affected and infected

WORK EXPERIENCE

Company Name : Department of Education

Position : IT Technician Intern

Year : April 2022 to Date

Duties : Provide IT user support

: Supporting transversal systems mainly BAS, PERSAL, METROFILE

: Log resolve / close calls on ITSM system

: Repair network points

: Repair damage network cables

: Provide desktop support

: Proved IT support to altered offices on daily basis

: Telephonically and through remote connections

: Render IT security

: Computer hardware and peripherals

: Troubleshoot on software problems

: Install department software

: Maintain hardware and networks

: Providing ICT support to district offices

: Monitor and manage Local Area Network ( LAN )

: Diagnose and resolve software and hardware

: IT service desk system

: Monitoring and perform health checks on the networks

: Keep records of services rendered

: Setup new computers

: Link users to printer

Company Name : Department of education

Position : IT Technician ( Inservice Training )

Year : July 2020 to Dec 2021

Duties : Provide IT user support

: Supporting transversal systems mainly BAS, PERSAL, METROFILE

: Log resolve / close calls on ITSM system

: Repair network points

: Repair damage network cables

: Provide desktop support

: Proved IT support to altered offices on daily basis

: Telephonically and through remote connections

: Render IT security

: Computer hardware and peripherals

: Troubleshoot on software problems

: Install department software

: Maintain hardware and networks

: Providing ICT support to district offices

: Monitor and manage Local Area Network ( LAN )

: Diagnose and resolve software and hardware

: IT service desk system

: Monitoring and perform health checks on the networks

: Keep records of services rendered

: Set up new computers

: Link users to printer

Company Name : Health Systems Trust ( HST )

Position : Clerk

Year : February 2017 to May 2019

Reason for Leaving : End of Contract

Duties : Register Patients to Health Patients Registration System (HPRS)

: Capturing patients visits on Tier dot net

: Manage filing system

: Filing of documents and blood results

: Ensure patients records and files are always properly kept

: Verification of statistics weekly and monthly

: Faxing, photocopying and scanning

: Provide information for patients

: Answering calls and transfer calls to staff members

: Safe keeping of invoices

: Check/ monitor telephone accounts and payments

REFERENCE

Name : Mr Petros Mhlongo

Company : Department of Education

Relationship : Mentor ( Inservice Training )

Contact : 067-***-**** / 033-***-****

Name : Mr Vincent Sikhakhane

Company : Department Of Education

Relationship : Mentor ( Internship )

Contact : 083-***-**** / 033-***-****

Name : Nonhlanhla Mthembu

Company : Health Systems Trust ( HST )

Relationship : Coordinator

Contact : 074-***-**** / 087-***-****



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