Thornton L. Lampley III

**** ****** **.

Houston, TX 77066

adzjya@r.postjobfree.com

Cell: 713-***-****

Dedicated Medical and Retail Courier with over three years of industry experience. HIPPA and Blood Pathogen Certified and comfortable handling products of great value. Seeking a role in either the medical or retail delivery sector.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Healthcare Operations Management

Customer Satisfaction Enhancement

Quality Assurance

Teambuilding & Training

Cost-Reduction Strategies

Professional Experience

Amazon Flex Houston, Tx July 2022 to Present

Retail Courier

• Loaded merchandise for safe and efficient delivery

• Drove up to 150 miles to deliver merchandise

• Build and maintain long-lasting relationships with assigned customers, acting as a strong liaison

between internal and external stakeholders to ensure customer needs are fulfilled effectively

• Proactively identify issues affecting customer retention risk

• Consistently met organizations policy to deliver merchandise in a timely manner

• Used Navigational devices to optimize deliveries

• Ensured professional appearance and proper maintenance of vehicle

Drop Off Houston, Tx June 2021 to July 2022

Medical Courier

Pick-up and delivery of specimens, files and documents

Transported and delivered medical specimens throughout Houston for various medical entities

Planned and followed the most efficient routes for delivery

Provided door-to-door delivery service

Recorded delivery information

Served as sole back up to all other couriers

PowerForce Houston, TX June 2020 to June 2021

Medical Courier

Pick-up and delivery of specimens, files and documents

Transported and delivered medical specimens throughout Houston for various medical entities

Planned and followed the most efficient routes for delivery

Provided door-to-door delivery service

Recorded delivery information

Served as sole back up to all other couriers

Education

HOUSTON COMMUNITY COLLEGE — Houston, TX

Earned 60 credits; Associates in Business Administration

Certifications

• HIPPA

• Blood Pathogen

Skills

• Commercial Driver

• Customer Service

• Time Management

• Packing and Shipping

Contact this candidate